Account Coordinator

coty•New York, NY

2d•$70,000 - $90,000•Hybrid

About The Position

The Account Coordinator (AC) position at Coty offers unmatched global impact through iconic brands, and a fearless culture inspiring authentic beauty expression. The AC role allows candidates to shape prestige beauty while being apart of a visionary, international powerhouse.

Requirements

Exceptional management, organization, communication and interpersonal skills.
Proven knowledge of industry trends and best practices and ability to work across functional areas.
Ability to travel up to 80% of the time, including out of state travel. Required to work from home office and have ability to travel between locations. (This position allows for one office half-day per week).
Basic to Intermediate Computer Proficiency in Excel and PowerPoint.
2-3 years related experience and/or training; or equivalent combination of education and experience: 2 years’ experience within Dept Store Channel required.

Nice To Haves

Bachelor’s degree from four-year college of university.
Basic to Intermediate Computer Proficiency in Excel and PowerPoint.
2+ years related experience and/or training; or equivalent combination of education and experience: 2 years’ experience within Department Store Channel required

Responsibilities

Achieve/Exceed Quarterly/Seasonal/Annual Retail Sales Goals
Consistently deliver on commitments, proactively communicate solutions to capture upside $ or mitigate downside risk to goal.
Regularly analyze daily/weekly retail sales and adjust to trends or future anticipated support changes.
Partner with internal and external support teams and regularly communicate results from conducted activities, maximize opportunities, and minimize risk (while always ensuring sufficient store levels across basic stock, gift sets, and testers).
Utilize brand ranking, penetration, stock status reports as available + maximize all promo tools to drive sales and +ROI.
Working understanding of retailers’ CRM/Clientele systems, creating, and driving local plans to maximize retail sales.
Own and execute event planning with retailer partners to drive sales and productivity.
Planning to leverage promotional calendars/visual dates, new products introductions, storewide promotions, Holiday intensification plans, Y2 anniversary plans, and competitive activity.
Ensure Brand Ambassadors execute Coty branded events in-store with excellence (strictly following fashion house guidelines).
Support Leadership Visits: Review trends/rank + share data/key successes/help needed/top door and close the gap strategies.
Assisting, Leading, Scheduling and Coaching Brand Ambassadors
Perfectly execute corporate by-door scheduling guidance & retail sales expectations.
Ensure all Brand Ambassadors fulfill door retail $ goals expectations.
Weekly: Monitor specialists’ schedule adherence, productivity vs goal, ROI effectiveness, and clientele % vs targets where relevant.
Monthly: Leverage data to actively coach & monitor underperformers / celebrate top performers, capture learnings to share with regional leader for reapplication.
Ongoing: Ensure Coty’s in-store team builds and maintains strong, collaborative relationships with all levels of store management to secure and benefit from preferred vendor status.
Regularly coach and lead by example through active participation in selling, events, visuals, and shoulder to shoulder training.
Actively review education materials, role play & coach virtually via Teams MSFT sessions or in-store when possible.
Regularly leverage data in coaching sessions + share and reapply learnings from other brands/retailers/teams.
Maximize In-Store Presence
Executing allocated space & location (S&L) per corporate directives. Proactively partner in/externally to ensure stock sufficiency.
Secure incremental visual opportunities at door level: towers, tables, ecktachromes, T-Walls, outposts & holiday ship opportunities as budgets permit while adhering to fashion house and retailer guidelines.
Communicate corporate merchandising guidelines with Brand Ambassadors to ensure perfect in-store presence, every day.
Closely maintain and monitor the condition of permanent and semi-permanent installations. Escalate issues for immediate resolution to protect fashion house brand equity.
Education
Partner with the Education team and Director of Training & Event Programming to train Brand Ambassadors on new initiatives, Holiday + Key Merchandising plans and eventing guidelines.
Leverage market visits to confirm retention of training materials amongst Brand Ambassadors. Actively review key materials, role-play/coach virtually via regular Skype coaching sessions or in-store when possible.
Display confidence in public speaking, it is a key requirement for successful market schools and regional/district presentations.
Stewardship
Adhere to spending guidelines to allocated budgets. Includes T&E, and all in-store/eventing/ProCard spending.
Storage Units: 100% compliance on Storage Unit Audits/Inventories and Seasonal Non-Saleable Delivery Log Compliance.
Use of Corporate Assets: 100% compliance on corporate rules and regulations as set for corporate assets: laptop, iPads, American Express Cards, ProCards, Company car where relevant, Storage Units, non-saleable merchandise, etc.
Key Performance Indicators (KPIs)
Retail $ / % Goal (with disproportionate Top Door Acceleration + New User Acquisition).
Brand Rank / Regional Market Share (where applicable).
Weekly/Monthly performance reviews & coaching discussions with in-store Brand Ambassadors
Support measurable action plans and track progress.
Where relevant: Flagship Counter & Staffing Management
Top Door Monthly Plans aligned and executed with retailer – specific focus on Education expectations
Visual week/KCP/Retailer Event/Launch Retail $ vs Goal and in-store Merchandising vs Expectation
Everyday + Merch Space / Location (> = corporate directive)
Holiday Gift Set % Sell Through