Account Coordinator, Releases (11AM-8PM EST)

OPENLANE•Carmel, IN

5d•Onsite

About The Position

OPENLANE is seeking an Account Coordinator with experience in customer service and finance. This role is part of a dedicated team responsible for providing excellent customer support and maintaining strong client relationships. The Account Coordinator will have the opportunity to utilize their skills in account management and communication. The ideal candidate will have 1-2 years of experience in customer service, finance, or the automotive industry. OPENLANE makes wholesale easy so our customers can be more successful. Our end-to-end platform serves the remarketing needs of the world’s largest OEMs, dealers, fleet operators, rental companies and financial institutions. We’re a technology company delivering next generation tools to accelerate and simplify remarketing. We’re an analytics company leveraging data to inform and empower our customers with clear, actionable insights. And we’re an auction company powering the world’s most advanced digital used vehicle marketplaces. In 2021, OPENLANE sold nearly 2.6 million vehicles valued at over $40 billion through our auctions and generated approximately $2.3 billion in revenue. Our integrated digital marketplaces and vehicle logistics centers reduce risk, improve transparency and streamline the experience for customers in about 75 countries. OPENLANE continues to make investments in innovation, strategic acquisitions and integrations to better serve our customers. Headquartered in Carmel, Indiana, OPENLANE has about 5,000 employees and maintains business units across North America, Europe, the Philippines and Uruguay. Together, the OPENLANE brands provide a complete remarketing solution for our customers.

Requirements

1-2 years of customer service, finance, or automotive industry experience.
High school diploma or equivalent (Bachelor's degree preferred).
Ability to effectively manage accounts and provide exceptional customer service.
Excellent written and verbal communication skills.
Ability to work independently, and efficiently, and meet all internal and external time commitments.
Proficient in using computer systems and Google Workspace applications.

Nice To Haves

Experience with web technology.
Additional finance or automotive industry experience.

Responsibilities

Manage and process accounts within PAR's internal queue to meet the company's service level agreements.
Support inbound inquiries from internal and external customers.
Initiate outbound calls to customers and recovery vendors.
Partner across departments to meet customer service levels.
Collect and provide clear, accurate, and complete information using the right tools and procedures.

Benefits

Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US)
Immediately vested 401K (US) or RRSP (Canada) with company match
Paid Vacation, Personal, and Sick Time
Paid maternity and paternity leave (US)
Employer-paid short-term disability, long-term disability, life insurance, and AD&D (US)
Robust Employee Assistance Program
Employer paid Leap into Service Day to volunteer
Tuition Reimbursement for eligible programs
Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization
Company culture of internal promotions, diverse career paths, and meaningful advancement