Account Coordinator - Plumbing

STANCIL•Charlotte, NC

2d•Onsite

About The Position

At Stancil, we take pride in delivering exceptional service through strong relationships, clear communication, and quality craftsmanship. The Account Coordinator plays a key role in supporting our Plumbing operations by gathering, reviewing, and distributing project information to ensure jobs are organized, scheduled, and completed efficiently. This role is ideal for someone who thrives in a fast-paced environment, enjoys problem-solving, and values being a reliable partner to both customers and field teams. As our company continues to grow, this role offers the opportunity to learn about the construction and production process from the ground up and develop within a supportive, people-focused environment.

Requirements

High school graduation or equivalent (i.e. GED, college, technical or trade school transcript, foreign equivalency, etc.).
Strong computer skills (MS Suite).
Demonstrate informative and professional assistance when working with customers, vendors, and team members.
Act independently and create new approaches to problems.
Maintain initiative to preserve the flow of work.
Work under stress with commitment to deadlines.
Sustain interpersonal relationships which encourage openness, candor, and trust, internally and externally.
Complete tasks in an accurate and timely manner.
Maintain company information in a confidential manner.
Attend work regularly and on time; adhere to company policies regarding attendance and time-off requests.
Willingness to embrace change in a growing company.
Ability to efficiently manage multiple tasks and work independently.
Excellent written and verbal communication skills.
Ability to learn new methods and systems to adapt to changes in the work environment.
Accurate, organized, and detail-oriented with exceptional follow-up skills.
Strong phone etiquette.
Must be able to sit, talk, hear, and stand frequently throughout the day and operate computer equipment regularly.
Ability to handle multiple tasks in a fast-paced environment while maintaining accuracy and professionalism.

Nice To Haves

Knowledge of Sage Intacct and Bolt preferred but not required.
Knowledge and utilization of Supply Pro and similar portals strongly preferred.

Responsibilities

Review Builder Portals and create work orders / job files based on plans, selections, and purchase orders.
Monitor Builder Portals to ensure production schedules are kept current for assigned builders.
Communicate with customers on scheduling and any needed changes.
Serve as advocate for the customer, gathering and disseminating information
Ensure all required job documentation is provided to the field team to support job readiness.
Serve as backup to other Account Coordinators when they are out of office.
Maintain builder relationships by responding to all inquiries and documenting any action.
Respond to builder/field inquiries by understanding inquiries; reviewing previous inquiries and responses; gathering and researching information; assembling and forwarding information; verifying builders’ understanding of information and answer.
Record all builder communication by documenting and tracking all inquiries.
Frequently communicate with customers, managers, estimating, scheduling and purchasing on project status and exchange accurate information.
Support coordination between estimating, purchasing, and operations to improve efficiency.
Other related duties as assigned.