Commercial Plumbing Service Coordinator

North American Mechanical, Inc.•Windsor, WI

About The Position

North American Mechanical, Inc. is Wisconsin’s premier Mechanical Contractor. With over 40 years of experience in design, fabrication, installation, control and service, we are the most trusted partner for your building’s mechanical systems. We offer competitive salaries with an outstanding benefits package including health insurance, paid vacations and holidays, 401(k) and much more. NAMI is an Equal Employment Opportunity / Affirmative Action Employer.

Requirements

Strong organizational and multitasking abilities
Excellent verbal and written communication skills
Proficient in Microsoft Office (Excel, Outlook, Word)
Experience working with ERP systems
Team player, detail-oriented and proactive problem solver

Nice To Haves

Previous experience in plumbing, mechanical, construction, or related industry preferred
Working knowledge of plumbing systems, materials, and terminology strongly preferred
Experience in a commercial construction coordination, project management, dispatching or administrative role is a plus

Responsibilities

Coordination, dispatch and schedule service plumbing work
Follow up with customers on repairs, quotes and overall service
Work directly with Service Plumbers to confirm scope, materials, ordering, deliveries, safety procedures and job requirements
Order and track materials, parts, and equipment needed for upcoming work
Communicate with customers, vendors and suppliers to ensure timely delivery
Maintain job documentation, work orders, and service records
Provide administrative support related to service calls, proposals, and invoicing
Communicate scheduling updates and follow-ups with customers
Use NAMI’s ERP and dispatching systems to maintain organized work orders, service files, and digital records
Support overall efficiency and safe working practices within the plumbing service department