Commercial Plumbing Service Coordinator

North American Mechanical, Inc.Windsor, WI

About The Position

North American Mechanical, Inc. is Wisconsin’s premier Mechanical Contractor. With over 40 years of experience in design, fabrication, installation, control and service, we are the most trusted partner for your building’s mechanical systems. We offer competitive salaries with an outstanding benefits package including health insurance, paid vacations and holidays, 401(k) and much more. NAMI is an Equal Employment Opportunity / Affirmative Action Employer.

Requirements

  • Strong organizational and multitasking abilities
  • Excellent verbal and written communication skills
  • Proficient in Microsoft Office (Excel, Outlook, Word)
  • Experience working with ERP systems
  • Team player, detail-oriented and proactive problem solver

Nice To Haves

  • Previous experience in plumbing, mechanical, construction, or related industry preferred
  • Working knowledge of plumbing systems, materials, and terminology strongly preferred
  • Experience in a commercial construction coordination, project management, dispatching or administrative role is a plus

Responsibilities

  • Coordination, dispatch and schedule service plumbing work
  • Follow up with customers on repairs, quotes and overall service
  • Work directly with Service Plumbers to confirm scope, materials, ordering, deliveries, safety procedures and job requirements
  • Order and track materials, parts, and equipment needed for upcoming work
  • Communicate with customers, vendors and suppliers to ensure timely delivery
  • Maintain job documentation, work orders, and service records
  • Provide administrative support related to service calls, proposals, and invoicing
  • Communicate scheduling updates and follow-ups with customers
  • Use NAMI’s ERP and dispatching systems to maintain organized work orders, service files, and digital records
  • Support overall efficiency and safe working practices within the plumbing service department

Benefits

  • health insurance
  • paid vacations and holidays
  • 401(k)

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What This Job Offers

Job Type

Full-time

Career Level

Mid Level

Education Level

No Education Listed

Number of Employees

11-50 employees

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