Account Coordinator - National Sales (Hybrid: Onsite & Remote) (West Region)

US Foods•Livermore, CA

1d•Hybrid

About The Position

The Account Coordinator (AC) is part of US Foods’ team-based selling strategy to drive profitable growth. ACs proactively support Account Executives (AEs) to optimize AE’s selling effectiveness by assisting with prioritizing, preparing, performing, and pursuing customer opportunities. ACs will use their knowledge of US Foods’ customer contracts, products, services, and tools to support the selling process. This position is segmented as hybrid, meaning the work is a combination of approximately 90 percent remote/virtual and 10 percent onsite at distribution center offices located anywhere in the West Region of the United States. The role will most likely be in the office approximately 1 time per month or occasionally for training.

Requirements

High School diploma/GED or a combination or education and experience equivalent to a high school diploma, required.
Three (3) years in a sales, sales support or sales analysis role with a prior track record for providing key customer support and maintaining customer relations is required.
Experience with analytics and preparing presentations to report findings required.
Excellent written and verbal communication skills.
Ability to prioritize workload, meet deadlines and follow through on commitments.
Intermediate computer skills including Microsoft Word, Outlook, Excel and PowerPoint required.
Ability to learn proprietary US Foods systems: eCommerce, Salesforce.com (SOUS), PRISM, SODS, CDMR, Tandem.
Must possess strong analytical, problem-solving, and organizational skills.
Ability to interpret data and translate into actionable steps.
Team player who collaborates well with others.
Ability to work independently and in a collaborative manner.
Ability to work calmly under pressure with limited oversight.
Ability to learn new processes and technology while working in a changing environment.
Ability to work with individuals at all levels both within USF as well as with our customers; demonstrating business maturity.
Ability to work overtime during periods of heavier workload.
Ability to work holidays if business needs dictate.

Nice To Haves

Associates / Bachelor’s degree or equivalent work experience, preferred.
Food service / distribution experience preferred.

Responsibilities

Monitor AC service queue and take ownership of assigned AE requests.
Monitor customer requirements for assigned AEs / customers provided from USF’s National Sales corporate office (Air Traffic Control-ATC). Take timely and accurate action as directed.
Participate in weekly AE collaboration calls, proactively monitor assigned AE’s planned customer visits / activities, and take actions to drive profitable growth.
Contribute to the company's outbound customer impression goals by initiating pre-planned customer interaction.
Produce and analyze customer-specific reports to facilitate maximizing customer’s contracted product utilization, decreasing slow/dead inventory, improving service levels, and tracking complicated orders (customer events, large special orders).
Prepare CBRs for AE’s upcoming customer sales calls, producing materials from existing templates, tracking completion of reviews and providing detailed analysis on the impact to sales; Monitor follow-up from business reviews, including tracking post review activities, action items and communicating to relevant stakeholders to ensure successful follow-up and resolution.
Utilize customer relationship management platform to proactively analyze customer product and service recommendations based on customer-specific knowledge and leverage USF’s e-commerce platform to present opportunities to customers.
Make informed product conversion recommendations to AEs to drive profitability; leverage product research on key attributes (nutritional’s, price, EB, compliance, etc.). Monitor follow-up from product conversions including coordinating new item requests, submitting customer’s forecasted volume to Replenishment (DCTs), and updating customer lists / order guides.
Analyze quarterly bank statements and other rebate programs to identify opportunities to grow profitable sales, make recommendations to AE and customers.
Coordinate and track LTOs and new/discontinued items in conjunction with other functions.
Set up and proactively maintain customer’s master shopping lists and/or order guides to prevent out-of-stocks during customer’s ordering cycle; partner with Merchandising to find acceptable customer product substitutes.
Monitor customer’s proprietary slow moving and dead inventory. Produce product listings and usage to AE and customer. Make recommendations to convert slow items to USF’s exclusive brands to optimize customer’s service level.
Set up and maintain General ledger Coding and Invoice Sequencing based on customer-specific requirements.
Resolve customer pricing concerns with Customer Operations. Upload mass credit/debit requests, as needed.
Partner with cross-functional partners to ensure timely and accurate new customer set-up, on-boarding, and maintenance.
Analyze prospective customer’s product requirements and produce recommended order guides.
Proactively identify at-risk customers based on churn indicators, including tracking category declines, poor service level and skip days; communicate and make recommendations to AEs of at-risk accounts to be fed into SOS processes and Customer Satisfaction routine.
Engage in formal US Foods performance management programs.
Actively participate in personal development through conversations with leadership and contributing to the creation of individual development plans.
Attend sales meetings to keep apprised of sales strategies and product trainings / cuttings to develop and grow product / vendor knowledge.
Other duties as assigned.