Account Coordinator Manager

Gallagher•Liverpool, NY

98d

About The Position

AssuredPartners is a leading insurance brokerage that prides itself on delivering more than insurance expertise. Our teams provide the highest level of service, tailored solutions, and forward-thinking risk management strategies that truly set us apart. With a culture based on integrity, collaboration, and technical excellence, we are proud to offer our clients, and our employees, the very best in the insurance industry. As part of Gallagher, you will be joining a team that delivers more than policies; you will provide proactive risk management consulting, innovative solutions, and an unmatched level of client service. Accountable for leading a Client Service team that delivers high quality and efficient service to both the internal and external clients. This role reports directly into the Vice President of Employee Benefits with a strong dotted-line reporting relationship to the Department Manager to ensure goals and objectives support the Branch strategy. The Account Coordinator Manager has a direct impact on business outcomes such as client retention, client satisfaction, enhancing AJG's value to our clients and prospects, achieving operating/margin targets and creating a culture of performance and continuous improvement. Delivering high quality client service consistent with AJG operational standards and practices. Managing and developing a team of Employee Benefit Account Coordinators. Achieving productivity and performance metrics. Manages both people and processes.

Requirements

Bachelor's degree with 5+ years client service and/or claims management experience -OR- High School degree/GED with 10+ years client service and/or claims management experience.
3+ years supervisory experience.
Appropriate licensing as required.
Strong communicator at all levels

Nice To Haves

Demonstrates a breadth and depth of operational service delivery management expertise focused on service quality, people, process and technology.
Prior experience designing and implementing.
Significant experience leading and managing teams (preferably in a matrix environment) with an operational service delivery or shared services environment.

Responsibilities

Leading a Client Service team that delivers high quality and efficient service to both the internal and external clients.
Delivering high quality client service consistent with AJG operational standards and practices.
Managing and developing a team of Employee Benefit Account Coordinators.
Achieving productivity and performance metrics.
Manages both people and processes.

Benefits

Medical/dental/vision plans, which start from day one!
Life and accident insurance
401(K) and Roth options
Tax-advantaged accounts (HSA, FSA)
Educational expense reimbursement
Paid parental leave
Digital mental health services (Talkspace)
Flexible work hours (availability varies by office and job function)
Training programs
Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
Charitable matching gift program