Account Coordinator Manager

Berlin Packaging•Ankeny, IA

15h•Hybrid

About The Position

Berlin Packaging is the premier supplier of rigid packaging. With over $3 billion in revenue, we grow 5x faster than the overall packaging industry. Chances are you enjoy products supplied by Berlin Packaging every day! We serve virtually every end market: automotive, beverage, food, home care, industrial chemical, pet care and veterinary, personal health and beauty, wine and spirits, and cannabis. Combine that with our “Anything is Possible” mindset and our winning culture, our 2,000+ employees agree, we love it here. Our engagement scores are 2x the national average. And every single employee shares in Berlin’s profitable growth. Now you understand why since1898, our 100+ year-old company has grown 5x faster than our industry! Are you up for the opportunity of a lifetime? If so, we are seeking an Account Coordinator Manager who is responsible for building, developing, and motivating a team of Account Coordinators to deliver world class customer thrill and maximize profitability. Partners with internal teams including sales, supply chain, warehouse, operations and corporate groups to deliver the Anything Is Possible culture at Berlin Packaging.

Requirements

Bachelor’s degree or equivalent experience.
3+ years’ customer service experience, with exposure to warehousing, procurement, order fulfillment and/or operations environment.
Demonstrated leadership; prior management experience is preferred.
Strong business and financial acumen; demonstrates subject matter expertise of Berlin Packaging’s business, products, customers, and suppliers.
Knowledge and ability to resolve customer account and process-related issues.
Results oriented; has passion for building winning teams, developing talent, and contributing to a positive, high-performance culture.
Strong interpersonal, communication, and conflict management skills; can influence without authority and partner across functions.
Excellent problem solving, decision making, and analytical skills.
Is flexible; seeks out opportunities for continuous improvement and new ways of working.
Operates with a high sense of urgency; demonstrates strong time management skills; ability to multi-task, prioritize, and follow up.
Self-motivated; demonstrates a strong work ethic; consistently strives to attain goals and seeks self-improvement.
Technologically savvy.

Responsibilities

Lead and develop a team of Account Coordinators who support outside sales activities through customer service, order management, item availability, and related operations.
Partners with internal stakeholders including sales, supply chain, warehouse and corporate groups to service the customer and deliver branch metrics.
Manage strategic projects related to new and continuing customer development.
Review Account Coordinator statistics and coordinate action steps with the branch Operations Manager.
Provide feedback, coaching, and development to the Account Coordinator team.
Partner with the Operations Manager to facilitate the hiring process for the Account Coordinator Team.
May directly handle customer accounts.
Fulfills employee and employer portion of the Berlin Values.

Benefits

Competitive PTO including vacation, personal days, holidays, and sick time
1Berlin Shared Ownership Plan Profit sharing
401(k) with company match
Medical insurance including dental insurance
Health Savings Account (HSA)
Flexible spending accounts (FSAs) for transportation, medical, and dependent care expenses
Vision insurance options
Paid parental leave for up to 12-weeks
Health club reimbursement
Tuition reimbursement
529 college savings plan
Employee Assistance Program for mental health and well-being
Calm app to improve mental wellbeing
Employee referral program
Company sponsored life insurance with optional voluntary life insurance
Company sponsored short- and long-term disability