Account Coordinator / Customer Service

Spartan Graphics•Sparta Township, MI

About The Position

This role is responsible for managing customer relationships, ensuring accurate communication between customers and manufacturing, and overseeing the order entry and pre-production processes. The Account Coordinator acts as a liaison, advocating for the customer while also focusing on profitability and efficient production.

Requirements

2-year degree or equivalent experience in the print or business field.
Understanding of manufacturing and job shop work environment
Competent in Microsoft Office (Proficiency in Excel)
Detail oriented with a service/sales aptitude
Ability to multitask
Strong commitment to accountability
Computer and business writing competency
Results and detail oriented, demonstrates a sense of urgency, good communications skills, and ability to work as a team ALL A MUST

Nice To Haves

Printing experience preferred (litho, digital, screen)

Responsibilities

Forge strong customer relationships by being an engaged resource for their projects and problems
Respond with a sense of urgency and clarity to customer requests
Establish and communicate lead times
Create job sequences for production and subcontracts, based on estimate.
Maximize profit while balancing customer price acceptance
In coordination with sales, coordinate pre project services such as new concept design
Manage pre-production steps and the order entry process to ensure details regarding customer requirements are accurately communicated to manufacturing
Actively participate in production meetings as a customer advocate
Check proofs for accuracy when sending out for approval
Communicate customer approvals to ensure work quickly transitions to production
Coordinate and communicate fulfillment requirements resulting in a seamless client experience
Coordinate client-supplied information for kitting projects analyzing detail to ensure accuracy