Account Coordinator - Commercial Risk

WTW•Chicago, IL

16d•Remote

About The Position

This position is responsible for coordinating the internal service process for assigned middle-market, general business commercial property and casualty clients in a new, industry-changing brokerage. This position is open to candidates residing anywhere within the United States.

Requirements

Commercial insurance experience is required
Strong communication skills: writing and presentation preparation.
Excellent telephone etiquette for customer service environment including listening without interrupting, using a clear and audible voice and responding calmly and professionally.
Ability to be resourceful, take initiative, solve problems and offer solutions.
Works well with others in a fast paced environment and be responsive to co-workers and colleagues.
Must also work independently, with minimal direction.
Adaptability and flexibility to respond to client and team needs.
Strong time management skills.
Ability to learn and adopt and train use of technology systems and software applications.
Strong organizational skills and attention to detail; ability to screen details and multi-task.
Ability to review internal/external deliverables to ensure accuracy.
Basic project management skills and systems knowledge.
Property and Casualty Insurance License is required (required or to be obtained within 3 months of hire).

Nice To Haves

Minimum of 2-3 years of brokerage experience and/or relevant work experience is strongly preferred.

Responsibilities

Prepare and review client communications and deliverables.
Independently manage endorsement process.
Manage successful outsourcing of workflows including, but not limited to, certificates of insurance, auto identification cards, policy checking and MVRs.
Manage certificate of insurance process.
Prepare, process and distribute endorsements and invoices.
Monitor and resolve billing discrepancies and perform reconciliations.
Execute consistent and accurate data and information entry and maintenance in Navigator, our platform.
Execute consistent and accurate database and document management processes and workflows.
Coordinate and own the renewal process for successful, timely execution.
Assist in the preparation and distribution of client deliverables.
Work closely with Account Managers and Account Executives coordinating day-to-day service needs.
Perform other duties and special projects as assigned.

Benefits

Medical (including prescription coverage)
Dental
Vision
Health Savings Account
Commuter Account
Health Care and Dependent Care Flexible Spending Accounts
Group Accident
Group Critical Illness
Life Insurance
AD&D
Group Legal
Identify Theft Protection
Wellbeing Program and Work/Life Resources (including Employee Assistance Program)
Paid Holidays
Annual Paid Time Off (includes state/local paid leave where required)
Short-Term Disability
Long-Term Disability
Other Leaves (e.g., Bereavement, FMLA, ADA, Jury Duty, Military Leave, and Parental and Adoption Leave)
Qualified contributory pension plan (if eligible)
401(k) plan with annual nonelective company contribution.
Non-qualified retirement plans available to senior level colleagues who satisfy the plans’ eligibility requirements.