Account Coordinator, Auto

Sunbit • Las Vegas, NV

3d • Onsite

About The Position

Sunbit builds financial technology for real life. Our AI-native platform helps more people get to “yes” at the moments that matter with personalized offers, transparent terms, and no added consumer fees. In stores, practices and service centers across the country, Sunbit provides a fast, fair pay-over-time option. For everything else, the Sunbit Credit Card delivers a modern, no-fee credit experience managed in a powerful mobile app.
We are guided by people-centered values: Serve Others Before Self, Include Always, Connect Genuinely, Innovate for Good. These values shape how we build, how we support customers and merchants, and how we work with each other.
What makes Sunbit different is an AI-native infrastructure that runs through the full customer and merchant journey. Our interconnected AI systems power instant decisioning, streamline fraud checks with human-in-the-loop safeguards, and enable highly personalized offers at scale. The result is a quick, fair, and simple experience for consumers and merchants.
We pair this technology with inclusion and transparency. Sunbit delivers industry-leading approval rates — 90%+ in auto service and 85%+ in dental — while maintaining zero consumer fee-based revenue. It is a better way to serve people and merchants, proven at scale.
Today, Sunbit is available across a nationwide, in-person merchant network of 30,000+ locations spanning auto service centers, dental and optical practices, veterinary clinics, and other specialty services. We help teams say “yes” more often and help customers move forward with confidence.
As we grow our organization, we are looking for a self-motivated, organized, and strategic individual to join the Partner Success and Engagement Team. This role will work with our Auto merchants to provide solutions and assist with our daily merchants’ needs which includes conducting remote training refreshers, business reviews and overall support to increase product usage. A successful candidate is a people-person, effective communicator, highly organized and self-driven individual.

Requirements

• Experience in the Auto industry is a plus.
• Experienced in sales and/or account management.
• Experience in handling escalated merchant issues.
• Excellent verbal & written communication and facilitation skills.
• Strong interpersonal skills and ability to work independently as part of a team
• Excellent phone & Zoom etiquette.
• Persistent, intelligent, go-getter, ambitious, and self-motivated individual who is hungry for success.
• Ability to manage book of business accounts.
• Ability to work on multiple projects simultaneously in an efficient and organized way.
• Familiarity with Microsoft Office (Excel, Word, PowerPoint).
• Familiarity with Salesforce (or other CRM systems).

Responsibilities

• Establish and maintain relationships with partners remotely to promote product usage and meet growth targets.
• Conduct video calls (Zoom, Google Meet, etc.) and present business-related materials and data.
• Provide as-needed training and support to partners, which include managers and their employees.
• Operate, maintain, and execute the day-to-day activities associated with guiding our partners to success.
• Update, track and review partners' information and performance using internally used software such as Salesforce and Zendesk.
• Work with merchants’ upper management to provide insights and provide performance updates.
• Conducting business reviews with our partners.
• Variable, rotating duties assigned.

Benefits

• Competitive pay and stock options
• Comprehensive health benefits (Medical, Dental, Vision, Life, EAP, Parental Leave, HSA, & more)
• HSA
• Pet Insurance
• 401(k) with company match
• Cell Phone Stipend

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed