Account Clerk III (Customer Service)

City of Beaumont•Beaumont, TX

11h•Onsite

About The Position

This position assists walk-in and telephone customers with a variety of questions or problems pertaining to water, sewer, and refuse billing. It involves issuing work orders for field services, setting up payment contracts, researching and reconciling billing records, and maintaining various account types. The role requires contacting other employees, City departments, and outside agencies to gather information and conducting account research to make recommendations to the Customer Service Manager. The job description statements are intended to describe the general nature and level of work being performed by employees assigned to this job title and are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required.

Requirements

Knowledge of modern office practices, procedures, and equipment.
Knowledge of IBM ISeries and water billing system.
Thorough knowledge of general utility billing practices and procedures.
Ability to operate modern office equipment including typewriter, calculator, computer, mailing machine, copier, fax, two-way radio, and telephone.
Ability to deal tactfully with customers both in person and on the phone.
Ability to make routine mathematical calculations.
Ability to enter computer data with a high degree of accuracy.
Ability to analyze information and make sound judgements and decisions.
Ability to maintain self composure and project a professional image while dealing with upset or irate customers.
Constantly sees, hears and writes by hand.
Frequently operates a PC, calculator, answers telephone, operates a printer, fax machine, walks, stands.
Infrequently operates mailing machine and two-way radio, cleans, climbs, crawls, kneels, squats, stoops, lifts, pushes or pulls objects weighing up to 25 lbs.
Graduation from high school or equivalent supplemented by some college or business school.
May substitute work experience of a clerical, utility, billing, or customer service nature for supplemental education.

Responsibilities

Assists walk-in and telephone customers with a variety of questions or problems pertaining to water, sewer, and refuse billing.
Issues work orders for field services such as turn ons, turn offs, collections, kill service, rereads.
Sets up payment contracts on delinquent accounts.
Researches and reconciles billing records.
Transfers and updates accounts as directed.
Screens letters of credit for validity.
Maintains bankruptcy accounts.
Contacts other employees, City departments and outside agencies to gather information related to the billing and collection of accounts.
Conducts account research and makes recommendations to Customer Service Manager.
Performs other duties as required.