Account Clerk I FT

Lancaster County•Lancaster, PA

10d•Onsite

About The Position

This is a critical customer service position serving the public in person and over the phone in a highly professional manner, requiring effective multi-tasking in a busy office environment. The role primarily works with Tax Claim staff, assisting the public with daily support functions under the direction of the Assistant/Deputy Director of Tax Claim and the Assistant Deputy Treasurer. This frontline position is directly responsible for working with taxpayers in person and over the phone regarding current and delinquent real estate tax collection matters. The position requires confidence in handling various payments, including large cash transactions, and comfort with giving change. Strong numerical and analytical skills are essential for understanding and explaining reports, receipts, and statements. The County Revenue and Collections Service Specialist acts as the main line of communication with taxpayers, providing guidance on tax-related matters, explaining the tax collection process, and discussing subsequent options once accounts are placed with the Tax Claim Bureau. This role also involves updating taxpayer parcel information with the Assessment department, acting as an intermediary to refer taxpayers to applicable support networks, assisting PennDot with mobile home tracking and titling, and performing individual audits to ensure account accuracy. The team member will also provide direct support during tax sale preparation and assist constituents in bringing delinquent accounts current.

Requirements

High school diploma or GED equivalent required.
Knowledge of modern office technologies.
Excellent communication skills.
Proficient in use of office equipment including personal computers, 10-key calculator, fax, copier, etc.
Computer skills including Microsoft Word and Excel.
Detail oriented with excellent mathematical skills.
Ability to understand and follow both oral and written instructions.
Ability to get along well with others.
Ability to multi-task
Must be able to pass pre-employment criminal background check

Nice To Haves

Associates degree or business trade school degree preferred.
Accounting and bookkeeping experience preferred.

Responsibilities

Open incoming mail, accurately prepare payments received for prior year real estate taxes through accurate and efficient use of computers relating to data entry.
Balance information entered by comparing accounting reports and calculator tape payments received.
Provide front line assistance to customers at the counter and provide excellent customer service.
Submit balanced reports and checks to supervisor to include in daily deposit and in other situations, prepare the daily deposit.
Provide receipts for individuals making payments.
Open, process, sort and post mail; prepare bills for mailing including sorting, organizing and bundling.
Provide payment options, assistance program(s) information, and contact county agencies to refer delinquent taxpayers in need of financial assistance.
Research delinquent homeowners and communicate with them to discuss account and provide referral support services, if necessary.
Front line constituent support; receive, screen and direct calls; provide information related to area of assignment as necessary.
Work with PennDot to request Mobile Home title information.
Upload credit card payments into DEVNET and reconcile each batch upload to make certain DEVNET credits the correct account.
Work with Tax Claim supervisors and solicitor on legal tax collection matters.
Prepare Upset Tax Sale/Judicial Sale files through researching property owner information, sorting, alphabetizing, and filing various sale related documents in appropriate folders and assisting in providing legal services to delinquent account owners.
Provide approved information to be submitted to social service agencies should a delinquent taxpayer qualify under applicable program for assistance.
Open incoming mail, accurately accept and process payments received for current year real estate taxes through accurate and efficient use of computers relating to data entry.
Balance information entered by comparing accounting reports and calculator tape payments received.
Assist customers at the counter and provide excellent customer service.
Submit balanced reports and checks to supervisor to include in daily deposit.
Provide receipts and/or tax certifications for individuals making current year real estate tax payments.
Open, process, sort and post mail; prepare bills for mailing including sorting, organizing and bundling interim tax bills, reminder notices and other correspondence.
Email/mail tax receipts to constituents.
Receive money from other departments and prepare daily bank deposits.
Receive, screen and direct incoming calls; provide information related to area of assignment as necessary.
Attend and participate in team group meetings as required.
Perform other duties assigned by supervisor(s).