Account Clerk I – Water Accounting

City of Livonia•City of Livonia, MI

20h•Onsite

About The Position

The City of Livonia is seeking an Account Clerk I for Water Accounting. This role involves handling customer inquiries regarding water billings and automatic payments, processing payments, generating bills, and maintaining financial records. The position requires strong data entry, bookkeeping, and customer service skills.

Requirements

Be a citizen of the United States or resident alien with the right to work in the United States.
Have a high school diploma or a valid equivalency certificate.
Have a minimum of one-year full-time paid work experience within the past three years in the use of computer menus and entering of data into computerized software programs.
Have had a minimum of two years of full-time paid accounting, bookkeeping or related clerical experience, including experience with office machines and Excel.
Have the ability to respond to customers via telephone and in-person in a courteous manner.
Ability to work independently in resolving issues.

Nice To Haves

Two years of college business courses or business school training.
An equivalent combination of education and experience.

Responsibilities

Handle customer or resident inquiries, in person or by telephone, concerning questions or complaints about regular or final water billings and automatic payments.
Issue receipts for payment received at a register and process payments and billing adjustments in the computer daily.
Open the mail.
Generate out-of-cycle bills.
Process automatic payments against billing stubs.
Track and maintain records of deposits for tools, taps, and meters.
Enter data into a computer.
Review data for accuracy before issuing billing statements.
Prepare memos, letters, or other correspondence; and maintain historical files.
Resolve customer complaints with tact and thoroughness.
Run reports using financial software.
Create and maintain Excel spreadsheets.
Perform related bookkeeping duties.
Other duties as assigned.