Account Based Renewals Representative

Autodesk•Denver, CO

22h

About The Position

The Account Based Renewals Representative is a skilled level contributor who independently manages high volume renewal cycles across assigned accounts. The role focuses on executing advanced communication and negotiation activities, optimizing renewal workflows, and supporting customer retention with minimal guidance. The Renewal Representative proactively addresses customer needs, identifies churn risks and renewal blockers, and ensures strong customer satisfaction outcomes. They leverage CRM systems, data analysis, and workflow automation to drive efficiency and predictable renewal execution. Autodesk creates amazing things every day with its software, from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. They help innovators turn their ideas into reality, transforming not only how things are made, but what can be made. Autodesk takes great pride in its culture, which guides how they work, treat each other, connect with customers and partners, and defines how they show up in the world. As an Autodesker, one can do meaningful work that helps build a better world designed and made for all.

Requirements

2–4 years of experience in renewals, inside sales, account management, or customer success, preferably in a software or SaaS environment.
Demonstrated ability to independently manage high volume renewal cycles.
Strong communication and negotiation skills with the ability to influence customer outcomes.
Experience using CRM systems to manage pipelines, forecasts, and renewal workflows.
Strong organizational skills and ability to prioritize across multiple renewal motions.
Experience engaging customer procurement or commercial teams.

Nice To Haves

Experience working in subscription or recurring revenue business models.
Proven experience identifying churn risks and upsell signals using data or customer insights.
Familiarity with partner assisted or partner led renewal motions.
Experience mentoring or supporting more junior sales or renewal representatives.
Experience providing product or packaging feedback to internal stakeholders.
Comfort working across cross regional or matrixed sales organizations.

Responsibilities

Independently own and execute full renewal workflows across assigned Regional Accounts.
Defend the existing customer base by driving timely, accurate renewal execution with minimal guidance.
Identify and close seat expansion opportunities (additional users across buyers, business units, divisions, or personas) at time of renewal using standard playbooks and creative approaches.
Monitor account auto renewal settings and intervene when auto renewals are disabled to prevent churn, applying data analysis and judgment.
Work directly with customer procurement teams to ensure renewal execution and accuracy.
Provide mentorship to less experienced colleagues as appropriate.
Engage Account Executives (AEs) on larger cross sell or expansion opportunities using creative approaches.
Support collaboration with Customer Success Managers (CSMs) to identify retention and adoption strategies.
Provide light touch support to partners for partner owned accounts.
Share churn risks, renewal blockers, and missed upsell signals across teams and regions.
Provide structured feedback on product experience and packaging based on customer interactions.