Account Associate (Full-Time & Part-Time)

Hankey Group External•Dallas, TX

9d•Onsite

About The Position

Entry-Level Collections Agent – Start Your Career Today! Full-Time & Part-Time roles Available! In-Office Only | Dallas, TX (Must live within 30 miles) Start Your New Career Path with Westlake Financial! Join a rapidly growing company where you can get promoted within 6 months based on your performance and build a long-term career in the auto finance industry. FULL-TIME role Competitive pay – guaranteed base pay up to $15/hr . Earn more with performance bonuses – up to $1,500+ each month! Total potential compensation of $31,200–$49,200+ per year . Grow your career fast – become promotion-eligible in as little as 6 months . Join the #1 privately held auto finance company in the U.S. and be part of a winning team! PART-TIME role Competitive pay – guaranteed base pay up to $15/hr . Earn more with performance bonuses – up to $750+ each month! Total potential compensation of $22,620–$31,620+ per year . The Pre-30-Day Collector plays an important role in helping customers stay on track with their accounts while supporting Westlake Financial’s continued success. We’re looking for someone who’s goal-driven, customer-focused, and ready to grow with us.

Requirements

Excellent communication and negotiation skills — you enjoy talking with people and finding solutions.
Strong listening skills and a genuine desire to help customers.
Thrives in a fast-paced call center environment where every day is different.
High School Diploma or GED preferred
Good communication, listening, and problem-solving skills
Basic to intermediate computer knowledge
Reliable attendance
Proper grammar and email etiquette
Type a minimum of 35 WPM
Ability to work under time constraints and daily deadlines
Good interpersonal skills and teamwork awareness
Willing and able to work a flexible schedule, including evening shifts, overtime and weekends
Comfortable using a computer keyboard and number pad for data entry.

Nice To Haves

Bi-lingual (Spanish) is welcomed but not required
Auto Collections experience preferred

Responsibilities

Connect with customers through outbound calls (don’t worry, we’ll train you!) using our easy auto-dial system.
Talk with customers to set up payment plans on early delinquent accounts and help them get back on track.
Answer inbound calls and provide friendly, professional support.
Use your communication skills and empathy to find fair, personalized solutions.
Follow company guidelines to ensure every interaction is handled the right way.
Use strong communication and negotiation skills to work with customers and help them make timely payments.
Meet and exceed daily and monthly performance goals.
Make effective outbound calls to customers to arrange payments or set up plans to resolve past-due accounts.
Handle inbound customer calls — providing professional, friendly assistance while addressing both service and collection needs.
Work with Westlake customers to find and arrange collection solutions for individual accounts.
Be a dependable team player who contributes to a positive, supportive work environment.