Account Associate
About The Position
This role is focused on delivering a seamless post-sale customer experience by ensuring operational excellence across onboarding, account configuration, migrations, and ongoing service delivery. You will help ensure our global customers receive consistent, high-quality service by driving SLA performance, supporting issue resolution, and maintaining strong operational transparency across internal and client-facing workflows. This is a highly collaborative role that sits at the center of customer delivery and plays a key part in protecting and strengthening customer relationships.
Requirements
- Experience in account management, customer success, operations, or client-facing support roles
- Strong written and verbal communication skills with a detail-oriented and highly organized approach
- Ability to manage multiple workstreams and stakeholders in a fast-paced environment
- Comfort working cross-functionally with internal teams and externally with customers
- Basic analytical skills with experience supporting dashboards, reporting, or operational metrics
- Experience working with CRM tools (such as Salesforce) and Google productivity tools
Nice To Haves
- experience in corporate travel, SaaS, implementations, migrations, or globally distributed client environments
Responsibilities
- Support the operational execution of assigned accounts, with a strong focus on onboarding, implementation support, migrations, and tooling setup
- Coordinate onboarding, delivery, and adoption milestones across regions and internal teams
- Partner with Senior Account Managers to support day-to-day client needs and operational requests
- Monitor SLA performance, track operational KPIs, and help maintain dashboards, Salesforce records, and reporting to support account health and QBRs
- Help coordinate cross-functional issue resolution and support root cause analysis and corrective actions when operational issues arise
- Capture and document client feedback related to workflows, tooling, and operational gaps to share with Product and Engineering
Benefits
- Pre-tax and ROTH 401(k) options via Fidelity with up to a 4% company matc
- Comprehensive benefit plans covering medical, dental, vision, life, and disability effective on your hire date. We cover 100% of your employee premiums and 85% of your eligible dependents
- Pre-tax flexible spending account options for health, dependent care and commuter expenses
- Flexible PTO in addition to 10 company holidays, and an end-of-year company shutdown
- Up to 26 weeks of parental leave
- Monthly cell phone/internet stipend
- Extra perks — IATAN travel membership, pet insurance, financial wellness tools, Calm app access, and more
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
