Account Associate

Spotnana

1d • $55,000 - $65,000 • Remote

About The Position

Let’s build what’s next, together.
We are Spotnana. We’re on a mission to modernize the infrastructure of the $1.6 trillion travel industry to power the perfect trip for travelers everywhere. Our Travel-as-a-Service platform is designed to make every trip better, whether someone is booking for work or leisure travel, building a travel tool, or looking to offer personalized experiences at scale.
We’re not just modernizing tech, we’re rethinking how the industry works. And to get there, we’re bringing together innovative, ambitious, and open-minded people who want to build something that lasts.
At Spotnana, our values and principles guide how we work and grow together:
Build the future – We are leaders, we are innovators, we are ambitious.
Commit to excellence – We’re accountable, we are partners, we are agile.
Stronger together – We lead with respect and integrity, we are inclusive, we are lifelong learners.
Who: You! And the rest of the Sales department, Account Management team, and our cross-functional partners.
What: An Account Specialist position and an outstanding attention to detail and operational ownership.
When: ASAP! We are looking to hire and onboard a new hire as soon as we find the right person for the job. Exciting work awaits!
Where: Remote: Your home base! This role is eligible for 100% remote work.
Why: This role is focused on delivering a seamless post-sale customer experience by ensuring operational excellence across onboarding, account configuration, migrations, and ongoing service delivery. You will help ensure our global customers receive consistent, high-quality service by driving SLA performance, supporting issue resolution, and maintaining strong operational transparency across internal and client-facing workflows. This is a highly collaborative role that sits at the center of customer delivery and plays a key part in protecting and strengthening customer relationships.
How (to land the job!): The process starts with a quick intro call with our Talent Acquisition team to learn more about your background and share what it’s like to work at Spotnana. You’ll then meet with the hiring manager, followed by conversations with cross-functional partners.

Requirements

• Experience in account management, customer success, operations, or client-facing support roles
• Strong written and verbal communication skills with a detail-oriented and highly organized approach
• Ability to manage multiple workstreams and stakeholders in a fast-paced environment
• Comfort working cross-functionally with internal teams and externally with customers
• Basic analytical skills with experience supporting dashboards, reporting, or operational metrics
• Experience working with CRM tools (such as Salesforce) and Google productivity tools

Nice To Haves

• experience in corporate travel, SaaS, implementations, migrations, or globally distributed client environments

Responsibilities

• Support the operational execution of assigned accounts, with a strong focus on onboarding, implementation support, migrations, and tooling setup
• Coordinate onboarding, delivery, and adoption milestones across regions and internal teams
• Partner with Senior Account Managers to support day-to-day client needs and operational requests
• Monitor SLA performance, track operational KPIs, and help maintain dashboards, Salesforce records, and reporting to support account health and QBRs
• Help coordinate cross-functional issue resolution and support root cause analysis and corrective actions when operational issues arise
• Capture and document client feedback related to workflows, tooling, and operational gaps to share with Product and Engineering

Benefits

• Spotnana strives to offer fair, industry-competitive, and equitable compensation. Our approach assesses total compensation, including cash, annual performance bonus, company equity, and comprehensive benefits.
• Pre-tax and ROTH 401(k) options via Fidelity with up to a 4% company matc
• Comprehensive benefit plans covering medical, dental, vision, life, and disability effective on your hire date. We cover 100% of your employee premiums and 85% of your eligible dependents
• Pre-tax flexible spending account options for health, dependent care and commuter expenses
• Flexible PTO in addition to 10 company holidays, and an end-of-year company shutdown
• Up to 26 weeks of parental leave
• Monthly cell phone/internet stipend
• Extra perks — IATAN travel membership, pet insurance, financial wellness tools, Calm app access, and more

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed