Account Associate, Complex Risks

HUB International•Toronto, ON

1d•CA$54,000 - CA$63,000•Onsite

About The Position

We’re looking for a strong Commercial Account Associate, Complex Risks to support our Commercial Lines Insurance accounts in Toronto. This role involves working closely with the Assistance Vice President, Complex Risks Unit and requires someone who is responsive, strong time management skills and good knowledge of property and casualty experience. This is an ideal role for someone with strong technical and systems experience.

Requirements

Valid RIBO license Required
Typically, 2-3 years of commercial insurance experience
Strong aptitude to learn new risks along with a desire to keep up to date with emerging trends
Results-oriented and passionate, with a strong sense of accountability and client management skills
Detail-oriented with strong organization and prioritization skills
A Solid team player who also possesses independence of thought
Proactive client-focused approach with effective negotiation and follow-up skills
Proficient in Microsoft Office: Word, Excel (formulas and pivot tables), PowerPoint and Outlook
Experience with Applied EPIC or similar insurance broker management systems

Nice To Haves

Experience in market negotiations on commercial policies is an asset

Responsibilities

Manage commercial client accounts, including renewals, policy documentation, submissions, binders, certificates, and invoicing.
Maintain accurate digital and physical client files in compliance with HUB standards and broker management systems.
Support clients by responding to inquiries, preparing renewal packages, and participating in client meetings.
Review and proof policies, calculate provincial taxes, prepare premium finance quotes, and ensure accuracy of account documentation.
Monitor receivables, assist with collections, and help minimize Days Sales Outstanding (DSO).
Coordinate with underwriters on submissions, follow up on outstanding items, and support market negotiations for commercial policies.
Track abeyances, expiries, and reporting requirements to ensure timely processing and service delivery.
Perform administrative support tasks, including database management, third-party requests, and insurance-related research.
Ensure compliance with HUB standards in file management, including preparing files for storage.

Benefits

flexible working arrangements
generous time-off policies
HUB-sponsored training programs
tuition reimbursement
reimbursements for professional licensing and membership fees
special discounts on events, travel, accommodations, and personal home & auto insurance
extended health benefits
disability insurance
RRSP matching
paid-time-off benefits
eligible bonuses
commissions for some positions