Account Administrator
About The Position
Responsible for maintaining effective, long-term client relationships by conducting regularly scheduled calls and meetings to understand client needs. Calling all current clients to check the status of their account needs and satisfaction, letting them know about additional offerings that may benefit their future goals. Serve as a point of contact for our clients, to maintain and enhance our commitment to exceptional customer service, escalating queries and concerns when necessary. Maintain current account records, call recaps and documentation in accordance with company policies and expectations. Assist Account Managers in maintaining client road maps, documentation and administrative support. Work with Account Managers and senior leadership to find appropriate solutions to client problems. Provide regular and appropriate status updates to senior leadership. Assist in the preparation of proposals, presentations, and pitches for new business opportunities, innovations, or operational improvements. Assist in department projects, as needed.
Requirements
- 5+ years of experience in a client services role working with high level contacts.
- Strong relationship building skills and the ability to work in cross-functional teams to achieve timely results.
- Experience with all Microsoft office programs, able to learn new software and programs necessary to complete the tasks of this role.
- Highly organized and detailed oriented, able to write well to recap all calls, create presentations and proposals.
- Proactive and problem-solving mindset.
- Passion for delivering exceptional client experiences and service.
- Excellent interpersonal communication skills.
- Ability to be coached and able to work independently with defined processes.
- This role requires occasional travel for off-site customer meetings, in addition to hosting customer meetings at our office.
Responsibilities
- Maintaining effective, long-term client relationships
- Conducting regularly scheduled calls and meetings to understand client needs
- Calling current clients to check the status of their account needs and satisfaction
- Serve as a point of contact for our clients
- Escalating queries and concerns when necessary
- Maintaining current account records, call recaps and documentation
- Assisting Account Managers in maintaining client road maps, documentation and administrative support
- Finding appropriate solutions to client problems
- Providing regular and appropriate status updates to senior leadership
- Assisting in the preparation of proposals, presentations, and pitches
- Assisting in department projects, as needed
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
101-250 employees
