Account Administrator

CRST The Transportation Solution • Fort Wayne, IN

2d • Onsite

About The Position

Responsible for responding to and/or managing inquiries, complaints, and feedback from customer accounts. This may include providing support through various channels, such as in person, phone, email, or social media. They must be able to communicate effectively, understand the customer's needs, and provide solutions or information promptly. Additionally, they may need to collect and record customer data and maintain accurate records of customer interactions. The role requires problem-solving skills, patience, empathy, and the ability to work under pressure. The focus is on building and maintaining positive relationships with customers and providing quality service that meets or exceeds their expectations.

Requirements

• Customer Service and Communication
• Complex Problem Solving and Critical Thinking
• Judgement and Decision Making
• Good Time Management
• Coordination and Active Listening

Responsibilities

• Entering pickups in BOS, MyAIT, and McLeod operating systems
• Track, trace, and provide updates to all those systems
• Work directly with outside carriers for quotes and proposals
• Responding to emails in the shared email boxes
• Transfer loads to billing/checking for required PPW for billing
• Process and approve daily vendor invoices
• Cover other positions in the Dept when people are on PTO
• Handling customer issues/concerns
• Other duties as assigned

Benefits

• medical coverage
• dental coverage
• vision coverage
• prescription drug services
• telemedicine services
• company-paid life insurance
• disability insurance
• retirement savings with company match
• paid time off
• holidays
• parental leave
• voluntary benefits
• employee discounts

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed