Account Administrator-Individual Broker

Medical Mutual•Cleveland, OH

4d•Hybrid

About The Position

Medical Mutual is seeking an Account Administrator-Individual Broker to respond to phone and e-mail inquiries from the Company’s individual market brokers/agency partners, working with internal areas to resolve issues. This role will also support Account Manager(s) in offsite broker meetings and events and internal meetings and projects. This is a hybrid role based in Brooklyn, OH, requiring three days per week on-site. Medical Mutual, founded in 1934, is the oldest and one of the largest health insurance companies based in Ohio, providing peace of mind to over 1.2 million members through various high-quality plans.

Requirements

Associate’s degree in Marketing, Business Administration or related field. Equivalent education and experience directly related to the role may substitute for a degree.
3 years of customer service and/or sales/account management support experience, preferably in the health insurance industry and/or dealing with insurance brokers.
Knowledge of health insurance products; sales and industry processes including underwriting, benefit plan design; health care funding arrangements; and related laws/regulations including HIPAA, COBRA, FMLA.
Ability to support Account Manager with broker presentations.
Intermediate Microsoft Office skills (Word, Excel).
Basic proficiency with Customer Relationship Management or similar systems.

Nice To Haves

Ohio Department of Insurance License (Health & Life) preferred.

Responsibilities

Responds to broker inquiries via phone and e-mail regarding enrollment, billing/refunds, broker portal troubleshooting, marketing materials, plan benefits, claims, etc.
Coordinates with other internal business areas to address broker questions and concerns.
Develops and maintains effective business relationships with assigned brokers to achieve annual retention targets.
Creates procedures to effectively manage the agency to meet individual market service objectives.
Collaborates with Account Manager and attends external sales meetings/presentations with broker agencies, as well as internal corporate meetings and projects.
Accompanies Account Manager on Broker office visits.
Supports presentations, broker continuing education, etc.
Generates and distributes reports from broker portal and other systems to brokers and agencies.
Maintains awareness of product and process changes and Health Care Reform topics by participating in staff meetings and webinars and independent research.
Performs other duties as assigned.

Benefits

Laptop, monitors, keyboard, mouse and headset provided.
Access to on-site fitness centers or gym membership reimbursement.
On-site cafeteria at Brooklyn, OH headquarters.
Discounts at local businesses.
Opportunity to earn cash rewards for shopping with customers.
Business casual attire, including jeans.
Employee bonus program.
401(k) with company match up to 4% and an additional company contribution.
Health Savings Account with a company matching contribution.
Medical, dental, vision, life and disability insurance.
Employee Assistance Program (EAP) including professional counseling, personal and professional coaching, self-help resources, and work/life benefits.
Company holidays.
Up to 16 PTO days during the first year of employment with options to carry over unused PTO time.
Parental leave for eligible employees after 120 days of service (maternity, paternity, or adoption).
Career development programs and classes.
Mentoring and coaching.
Tuition reimbursement up to $5,250 per year.
Diverse, inclusive and welcoming culture with Business Resource Groups.