Accommodations Coordinator II - Asilomar Conference Grounds

Aramark•Pacific Grove, CA

12d•$26 - $26

About The Position

The Accommodations Coordinator II is responsible for providing the highest level of support to internal and external customers. This person will be the first line of defense in helping less seasoned team members who have general questions or require a supervisor on duty to resolve complex guest issues. This position will handle the day-to-day questions and troubleshooting so Supervisors can focus on performance management and may be selected to act in the capacity of an interim supervisor during peak seasonal staffing when additional supervisor assistance is required. The Accommodations Coordinator II also provides ongoing overflow multi-channel support (inbound phone, live chat, e-mail and fax) during times of peak contact volume. COMPENSATION: The Hourly rate for this position is $26.00 to $26.00. If both numbers are the same, that is the amount that Aramark expects to offer. This is Aramark’s good faith and reasonable estimate of the compensation for this position as of the time of posting. BENEFITS: Aramark offers comprehensive benefit programs and services for eligible employees including medical, dental, vision, and work/life resources. Additional benefits may include retirement savings plans like 401(k) and paid days off such as parental leave and disability coverage. Benefits vary by location and are subject to any legal requirements or limitations, employee eligibility status, and where the employee lives and/or works. For more information about Aramark benefits, click here Aramark Careers - Benefits & Compensation There is no predetermined application window for this position, the position will close once a qualified candidate is selected. Qualified applicants with arrest or conviction records will be considered for employment in accordance with all applicable laws, including, but not limited to all applicable Fair Chance Ordinances and Acts. For jobs in San Francisco, this includes the San Francisco Fair Chance Ordinance.Compensation DataCOMPENSATION: The Hourly rate for this position is $26.00 to $26.00. If both numbers are the same, that is the amount that Aramark expects to offer. This is Aramark’s good faith and reasonable estimate of the compensation for this position as of the time of posting. BENEFITS: Aramark offers comprehensive benefit programs and services for eligible employees including medical, dental, vision, and work/life resources. Additional benefits may include retirement savings plans like 401(k) and paid days off such as parental leave and disability coverage. Benefits vary by location and are subject to any legal requirements or limitations, employee eligibility status, and where the employee lives and/or works. For more information about Aramark benefits, click here Aramark Careers - Benefits & Compensation There is no predetermined application window for this position, the position will close once a qualified candidate is selected. Qualified applicants with arrest or conviction records will be considered for employment in accordance with all applicable laws, including, but not limited to all applicable Fair Chance Ordinances and Acts. For jobs in San Francisco, this includes the San Francisco Fair Chance Ordinance.

Requirements

A minimum of two years of related experience required.
A high school diploma or GED equivalent is required.
Extensive experience using reservation systems.
Excellent problem solving, complaint resolution and negotiation skills
High level of attention to detail.
Able to respond to customer inquiries carefully and completely.
Must demonstrate self-motivation and initiative by taking ownership when resolving issues and completing assignments with minimal direction from others.
Can learn quickly and adapt to change in a fast-paced and driven culture.
Excellent verbal and written communication skills with the ability to interact in a patient, courteous, clear, and comprehensive manner.
Outstanding keyboarding/typing and computer skills.
Demonstrates outstanding habits of dependability and attendance.

Responsibilities

Provides assistance to less seasoned team members who have general questions or require a supervisor on duty to resolve complex guest issues
Acts as a product expert on Aramark’s properties, systems, policies and procedures
Assists Training with classroom facilitation during new hire training as needed.
Aids in communicating property, system, policy, and procedure updates to sales floor
Acts as a main POC for property field leaders to ensure the needs of all guests are satisfactorily met; applies sound judgment to provide effective solutions when handling situations of high importance.
Works collaboratively with Training, IT, Rates & Inventory, and Sales & Marketing to resolve issues.
Provide feedback and communicate needs that impact sales efficiency and the guest experience
Handles all off-phone activity including, but not limited to, Service Recovery, Cancel/Fax paperwork, booking errors, and property voice mails
Provides overflow multi-channel support (inbound phone, live chat, e-mail, and fax) during times of peak contact volume.
Assists with miscellaneous projects as requested by the leadership team.

Benefits

Aramark offers comprehensive benefit programs and services for eligible employees including medical, dental, vision, and work/life resources.
Additional benefits may include retirement savings plans like 401(k) and paid days off such as parental leave and disability coverage.

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