Conference Services Coordinator

Shanty Creek•Bellaire, MI

About The Position

The Group Services Coordinator is responsible for coordinating and supporting all logistical and service-related aspects of assigned group events, ensuring a seamless experience from initial contact through departure. This role acts as a key liaison between group contacts and internal resort departments to ensure group needs are clearly communicated, planned, and executed in alignment with contractual commitments and Shanty Creek Resorts’ service standards.

Requirements

Minimum of 2 years of experience in meeting planning, group services, or sales.
High school diploma or equivalent required.
Valid driver’s license required.
Strong verbal and written communication skills.
Proficiency in Microsoft Word, PowerPoint, Excel, and Access.
Strong organizational and time-management skills.
Detail-oriented with a strong customer-service focus.

Nice To Haves

Resort or hotel experience preferred.

Responsibilities

Serve as the primary coordination point for all assigned groups booked by Sales Managers.
Coordinate all aspects of group stays and day-use functions, including groups requiring no lodging.
Arrange and manage function space and event logistics for assigned groups.
Coordinate and support on-site and pre-planning visits with group contacts.
Initiate contact with assigned groups within 48 hours of receiving the group file via phone or written communication.
Work collaboratively with group contacts to prioritize tasks and ensure specific needs and expectations are met.
Maintain proactive, service-oriented communication throughout the planning process.
In partnership with the Director of Conference Services, Senior Group Services Managers, and the Group Services Administrative Assistant, communicate all group-related changes, additions, or deletions to internal departments.
Coordinate closely with resort departments to ensure events are executed according to plan and contract.
Prepare and distribute all function sheets at least two weeks prior to scheduled events.
Support event execution to ensure alignment with contracts and service expectations.
Perform other related duties as assigned.
Adhere to personal appearance and uniform standards outlined in the Employee Handbook.
Utilize provided tools and systems to deliver accurate, timely, and professional service.
Conduct themselves professionally in all interactions with guests, coworkers, vendors, and partners.
Consistently uphold Shanty Creek Resorts’ service standards.