About The Position

We are looking for Claims Coordinator to join our team. In this role, you will be responsible for reviewing and analyzing claims to ensure they are processed accurately and in accordance with policy provisions. You will handle moderate to complex claim issues, ensuring that all necessary documentation is obtained, and claims are either approved or denied based on established guidelines.

Requirements

  • High School Diploma or equivalent
  • Ability to function independently within established guidelines
  • Excellent interpersonal, oral and written communication skills
  • Intermediate skill level in Microsoft Office programs

Responsibilities

  • Analyze and research claim issues of moderate to complex difficulty.
  • Ability to comprehend complicated workflows, policy certificates and policy provisions.
  • Review and apply policy provisions in processing of claims received.
  • Request and obtain necessary documents for claim processing/consideration, including scheduling follow ups for documentation.
  • Release of accurate benefit payments in accordance with CBP policy, industry standard & other applicable TPA or SLA agreements.
  • Proper documentation of required information in claim system, including follow up information.
  • Receive inbound calls within assigned queues and/or as overflow for the CSR team

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What This Job Offers

Job Type

Full-time

Career Level

Mid Level

Education Level

High school or GED

Number of Employees

101-250 employees

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