Accessible Learning Technologist

University of Wisconsin Madison • Madison, WI

24d • $61,000

About The Position

Are you a versatile IT professional interested in working with a great team in a very applied and student-facing setting? Do you have an interest in disability, accessibility, and accommodations? This position brings technology knowledge together with access. The McBurney Disability Resource Center at the University of Wisconsin-Madison is recruiting for a versatile, innovative, and curious technologist to join our collaborative team in a unique position supporting a variety of current and emerging technology areas related to student accommodations and accessibility. This position will report to and work in conjunction with the Associate Director of Accommodations and Technology. This position’s area of responsibility will be to select, set up, document, train, and troubleshoot technology/systems to maintain an accessible, efficient, scalable, usable, and secure technology environment. The primary areas of work will leverage a dynamic blend of expertise in information technology, assistive technology, instructional technology, accessible web development, customer service, and data analysis. Well-qualified candidates will demonstrate an in-depth technical understanding of a variety of technology (hardware, software, operating systems, and management tools), be skilled at figuring out new systems and unfamiliar technology (including reading technical documentation), and be able to apply knowledge related to accessibility, security, and scalability to implement effective systems. Candidates should have a flexible, solutions-focused approach and skills to cover a variety of standard duties that will evolve with time, while also assisting the team where needed. Areas of work within the responsibilities may include: Managing deployment and updating of equipment loaned to students (e.g., configuring MDM for iPads used for student notetaking accommodations); developing and maintaining accurate inventory of technology loaned to students, staff, and instructors Managing technical & data aspects of the Center’s student accommodations database vendor solution (AIM) and providing related support to students, McBurney Center staff, and instructors Setting up and maintaining technology used by students for exam accommodations Working with students, instructors, and staff to research, test, and implement technology solutions for unique accommodations Working with the team to align the intersection of digital accessibility efforts with individual student accommodations, as technology continues to evolve Using assistive technology to test and document accessibility barriers with websites, apps, and documents; assisting with new ADA Title II rule for accessibility of web content and mobile apps Working with vendors and campus IT to identify technical specifications and integration for new assistive and accessibility technologies Developing and writing documentation for McBurney Center technology processes Developing and editing accessible web pages in WordPress, accessible documents, and trainings used by students, staff, instructors, visitors, and program participants Providing a local level of desktop support and coordinating support with central IT; on/off boarding staff from IT systems; maintaining replacement cycle and inventory of staff and program computers; creating and maintaining accounts & access Helping to investigate and determine the use of emerging technologies, such as artificial intelligence (AI), in the work to adapt to a changing ecosystem

Requirements

• Strong interest in applying technical skills in the field of disability, accessibility, and accommodations to help ensure that students have full access to the University
• Versatile technical experience working with a range of hardware, software, and operating systems
• Strong software and hardware troubleshooting skills, particularly with Windows, MacOS, and/or iOS/iPadOS
• Strong communication and customer service skills
• Self-motivated and able to work well both as part of a team and independently
• Ability to connect one’s knowledge of disability and/or accessibility to the work
• Bachelor’s degree required (by the start of the position) in a technology-related field and/or with related technical experience

Nice To Haves

• Versatile blend of experiences and skills
• Experience working in higher education
• Experience working with people with disabilities and/or applying knowledge of the disability barriers experienced in an educational environment to determine appropriate accommodations
• Experience with a range of assistive technology hardware and software
• Experience with accessible web development
• Knowledge and experience with digital accessibility
• Endpoint device management experience
• Database experience
• Experience with customer service and writing documentation
• Solutions-focused approach
• Attention to quality and detail
• Strong proofreading and editing skills

Responsibilities

• Monitors deadlines and work flow processes to ensure delivery of services
• Tests, troubleshoots, and resolves issues post-implementation
• Converts materials (print, electronic documents, video, and/or audio) into alternative formats by utilizing technological mediums and various strategies
• Selects and implements technology solutions, and develop and updates processes
• Queries databases for Center stats, records retention, and service evaluation
• Develops and edits: accessible web pages in WordPress, documents, and trainings
• Works in and helps cover for staff in Adaptive Technology Services and Deaf and Hard of Hearing (DHH) Services, as needed (e.g. Alternative Formats accessible material conversion and on call tech support for DHH service providers and students across campus)

Benefits

• This position offers a comprehensive benefits package, including generous paid time off, competitively priced health/dental/vision/life insurance, tax-advantaged savings accounts, and participation in the nationally recognized Wisconsin Retirement System (WRS) pension fund.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 1-10 employees