Accessibility Subject Matter Expert

SMART TECH SKILLS LLC

3d • Remote

About The Position

The Accessibility Subject Matter Expert (SME) will support the Massachusetts Judiciary’s digital accessibility program by ensuring public-facing digital content, applications, documents, and multimedia resources meet accessibility and compliance standards. This role requires extensive expertise in WCAG, Section 508, and ADA requirements, along with hands-on accessibility testing, remediation, training, and stakeholder engagement experience. The ideal candidate is passionate about improving digital access for all users and can effectively collaborate with technical and non-technical teams.

Requirements

• 7+ years of experience in digital accessibility, accessibility testing, or related fields.
• Certified Professional in Accessibility Core Competencies (CPACC).
• Expert knowledge of: WCAG 2.1 AA/AAA, Section 508, ADA Title II.
• Hands-on experience remediating: Websites, PDFs, Word Documents, Excel Worksheets, PowerPoint Presentations, Multimedia Content, Online Forms.
• Experience using assistive technologies including JAWS, NVDA, VoiceOver, TalkBack, Adobe Acrobat, and PAC.
• Experience using automated accessibility testing tools such as axe, WAVE, and similar platforms.
• Strong report writing and documentation skills.
• Excellent verbal and written communication skills.
• Ability to work independently and manage multiple priorities.

Nice To Haves

• Additional IAAP certifications such as WAS or CPWA.
• Experience supporting courts, government agencies, or public-sector organizations.
• Experience developing accessibility governance programs and standards.
• Experience delivering accessibility training and organizational change initiatives.
• Familiarity with accessibility requirements for public-facing government services.

Responsibilities

• Serve as the accessibility subject matter expert for digital content, applications, documents, forms, and multimedia.
• Provide guidance on accessible design, usability, and digital accessibility best practices.
• Ensure accessibility initiatives align with WCAG 2.1 AA/AAA, Section 508, ADA Title II, and organizational standards.
• Participate in requirements analysis to ensure accessibility is incorporated into solution design and implementation.
• Conduct accessibility audits of websites, PDFs, forms, Word documents, Excel files, PowerPoint presentations, and enterprise applications.
• Evaluate digital assets using manual testing methodologies and automated accessibility tools.
• Perform testing with assistive technologies including: JAWS, NVDA, VoiceOver, TalkBack, Adobe Acrobat, PAC.
• Utilize accessibility testing tools such as: axe, WAVE, WorldSpace.
• Develop detailed audit findings and compliance reports with actionable remediation recommendations.
• Identify accessibility barriers and compliance gaps across digital content and services.
• Assist content creators and technical teams with remediation strategies and corrective actions.
• Create accessible templates and standards to streamline content creation processes.
• Support remediation efforts involving documents, websites, forms, multimedia, and enterprise systems.
• Develop accessibility training materials, guides, and supporting documentation.
• Deliver training sessions on accessibility standards, testing methods, and content creation best practices.
• Conduct office hours and consultation sessions for content developers and stakeholders.
• Promote accessibility awareness throughout the organization.
• Assist in developing accessibility procedures, standards, and operational processes.
• Provide support for public accessibility inquiries and requests.
• Collaborate with leadership and stakeholders to advance accessibility initiatives.
• Support continuous improvement efforts for digital accessibility compliance and user experience.

Benefits

• Competitive salary

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed