Accessibility Shuttle Driver

University of British Columbia•Vancouver, BC

6d•Onsite

About The Position

As a Shuttle Driver, you will be receiving pickup requests and answering questions about the program by phone, coordinating rides via online booking software, and ensuring good communication with other staff members. You will be picking up and dropping off of clients at designated shuttle stops while complying with UBC regulations regarding driving on campus, and communicating regularly with the dispatcher on shift. Working out of UBC’s Centre for Accessibility, Accessibility Shuttle Divers will be taking part in a program that aims to promote accessibility on UBC’s Point Grey campus. The shuttle assists people with conditions that impact their mobility accesses areas the UBC pedestrian-priority zone. The shuttle transports students, staff, faculty, and visitors between designated stops on campus. It runs year-round, typically from 8:00am to 7:30pm, and bookings are made in advance by phone. This is an opportunity for students to gain valuable professional experience working with diverse clients and to be a part of a program that contributes to an inclusive campus culture. Successful candidates for this position are expected to be available for a minimum of one shift per week. Shifts are approximately four hours long. Please note that a valid class 5 driver’s license or equivalent is mandatory.

Requirements

Valid class 5 driver’s license or equivalent
Willingness to respect diverse perspectives, including perspectives in conflict with one’s own
Demonstrates a commitment to enhancing one’s own awareness, knowledge, and skills related to equity, diversity, and inclusion
Submit a driver’s license abstract
Pass a short written test and road test
Successfully complete training

Nice To Haves

Registered UBC student and eligible to work in the upcoming academic year.
Available for a minimum of one shift per week between 8:30am-12:30pn and 12:30pm-4:30pm on weekdays
Professional, responsible, and able to maintain composure under stress
Outgoing, energetic, and flexible
Good knowledge of the geographical layout of UBC campus
Sincere interest in improving accessibility on UBC campus
High level of interpersonal skills and sensitivity to people with disabilities
Experience in customer service and working with people with disabilities are considered an asset
Logistics / coordinating skills
Customer service, communication, and conflict management skills
Office experience

Responsibilities

Coordinate pickups and dispatch the shuttle
Drive clients on designated shuttle route in a safe and professional manner
Maintain visibility to students, faculty, and staff while driving on campus route
Complete appropriate reports (shift, incident, and vehicle inspection reports)
Ensure client confidentiality
Ensure good communication with clients, program staff, and coordinator
Assist in gathering client feedback, data, and promoting the service to the UBC and wider communities
Actively uphold and promote the philosophy and integrity of the program; act in a professional manner
Work closely with the Campus Accessibility Coordinator
Maintain cleanliness of vehicle
Other duties as assigned