Accessibility and Accommodations Officer - Massachusetts and surrounding areas

UnitedHealth Group•Boston, MA

9h•$91,700 - $163,700•Hybrid

About The Position

The Accessibility and Accommodations Officer is responsible for overseeing the organization’s accessibility and accommodations compliance program, ensuring enrollees have adequate access to covered services and network providers in accordance with MassHealth, CMS, and applicable state and federal requirements. The Accessibility and Accommodations Compliance Officer develops and implements monitoring and improvement plans, evaluates data and processes related to accessibility and accommodations, and establishes policies, procedures, and best practices to maintain compliance with contractual and regulatory obligations. The role collaborates with legal counsel, provider relations, Community-Based Organizations (CBOs), and contracted partners to monitor regulatory changes, strengthen operational compliance, oversee contractor adherence, and support consistent implementation of standards across the provider and service delivery network. The individual is responsible for taking all reasonable and necessary measures to mitigate compliance risks and ensure an effective accessibility and accommodations program.

Requirements

3+ years of experience with interpreting and applying federal and state laws and regulations related to accessibility and accommodations compliance for enrollees
Intermediate level of knowledge of the provider community and ability to assess provider accommodations for enrollers
Access to reliable transportation and valid US driver's license

Nice To Haves

Bachelor’s degree
ADA Coordinator Training Certification preferred
Ability to collaborate with multiple business areas, including, but not limited to, provider relations, clinical, quality and compliance
Ability to communicate effectively with enrollees and providers and address needs
Ability to identify gaps, remediate those gaps and monitor going forward

Responsibilities

Establishes, implements and drives adherence to accessibility and accommodations compliance program as required by 3 -way contract with State of Massachusetts and CMS
Drives and facilitates compliance with applicable laws, regulations, mandates and the contrac
Demonstrates knowledge of business and industry processes, policies, and procedures
Coordinates with providers and provider relations to ensure network is compliant with ADA standards
Develops policies and procedures as needed
Documents, communicates, and reports ADA compliance status and issues
Coordinates and supports implementation of ADA compliance training and educational programs with the appropriate business areas
Develops annual work plan to address providers that are not compliant with ADA standards. Coordinates development and implementation of appropriate corrective action where necessary
Works with operational leaders to verify understanding and communication of plan-level regulatory contract requirements
Validates standards and processes are in place to ensure our vendor engagements meet regulatory and business requirements
Receives, investigates, resolves inquiries and grievances from enrollees
Works with Community Based Organizations as a liaison with our contracted Long Term Supports Coordinators
Other duties as assigned