Access Specialist

Howard Center•South Burlington, VT

2d•Hybrid

About The Position

The Access Specialist serves as an ambassador for Howard Center and is often the first point of contact for new clients. In this office/remote role, the specialist answers incoming calls for individuals of all ages and diagnoses and helps create a welcoming, supportive first experience. The Access Specialist provides information, systems navigation, initial screening, basic eligibility determination, schedules intake assessments, and knowledge of services. This detail-oriented position is part of the Access and Intake program and offers the opportunity to work with a fun, close-knit team. The Access Specialist collaborates closely with the Access and Intake team to deliver timely, seamless service and excellent customer support.

Requirements

A combination of experience and education will be considered
Two years’ experience working in human services
Experience with systems navigation, diverse populations, and knowledge of the array of services available required

Responsibilities

Establish professional relationships with clients and families seeking help
Provide initial contact point for anyone contacting Howard Center
Provide information about internal and external programs, resources and services
Provide systems navigation
Complete brief initial screening
Schedule appointments for intake assessments
Complete basic eligibility determination
Complete clinical documentation in electronic health record

Benefits

Generous time off starting at 36 days of combined time off per year for full-time employees (and increasing with years of service); pro-rated for positions 16 hours or more
Comprehensive Health Insurance with 80% agency-paid premium support for individuals, couples, and families (pro-rated for part time). This Point of Service Plan features no deductible.
Two Dental options
Vision Insurance
Employer 401(k) contributions
Employer Paid Life, AD&D, Short Term and Long Term insurance
Medical & Childcare Flexible Spending Account
Childcare Stipend
Employee Assistance Program
Employee referral program with financial payment
Discounted online undergraduate/graduate courses through Champlain College truED
Award-winning workplace wellness program including physical fitness groups for staff, financial wellness incentives, and ongoing workplace wellness advocacy and education
Voluntary benefits from local/international businesses: discounted gym memberships, mobile phone service, ski/snowboard passes, auto/home insurance, and more!
Employee referral and sign on bonus is subject to Howard Center policy