Access Specialist I - Oncology
About The Position
The Access Specialist serves as the single point of contact for referring physicians and new oncology patients. This position is responsible for receiving all incoming phone calls, web requests, and referral sources and following through with and relevant inquiry information to appropriate clinical team. The scope of responsibility begins with initial inquiry and extends through the start of treatment ensuring that all aspects of facilitating patients diagnostic, ambulatory, and treatment scheduling from the Oncology practice is orchestrated to meet each individual patient needs. The patient needs will be initiated by order placement to Oncology Access Specialist workflow. This position will maximize patient experience and operational workflow within both the Oncology practice as well as BH Infusion Centers. This position will work directly with practice leadership. In order to ensure superior service and appropriate patient care, all pre-appointment requirements including scheduling, authorization, price estimation, financial counseling and pre-registration will be coordinated by this position.
Requirements
- Experience in healthcare access or patient coordination.
- Familiarity with scheduling, authorization, price estimation, financial counseling, and pre-registration processes.
- Ability to manage multiple tasks and prioritize effectively.
- Strong communication and interpersonal skills.
- Proficiency in relevant software systems.
Nice To Haves
- Experience in an Oncology setting.
- Knowledge of BH Infusion Centers operations.
Responsibilities
- Serve as the single point of contact for referring physicians and new oncology patients.
- Receive and process incoming phone calls, web requests, and referral sources.
- Follow through with relevant inquiry information to the appropriate clinical team.
- Facilitate patient diagnostic, ambulatory, and treatment scheduling from the Oncology practice.
- Coordinate all pre-appointment requirements including scheduling, authorization, price estimation, financial counseling, and pre-registration.
- Maximize patient experience and operational workflow within the Oncology practice and BH Infusion Centers.
- Work directly with practice leadership.
Benefits
- Not-for-profit health care system
- Commitment to improving quality of life
- Extensive provider network
- Equal Opportunity Employer
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
