Access Specialist I - Oncology

Baptist Health Care • Pensacola, FL

15d • Onsite

About The Position

The Access Specialist serves as the single point of contact for referring physicians and new oncology patients. This position is responsible for receiving all incoming phone calls, web requests, and referral sources and following through with and relevant inquiry information to appropriate clinical team. The scope of responsibility begins with initial inquiry and extends through the start of treatment ensuring that all aspects of facilitating patients diagnostic, ambulatory, and treatment scheduling from the Oncology practice is orchestrated to meet each individual patient needs. The patient needs will be initiated by order placement to Oncology Access Specialist workflow. This position will maximize patient experience and operational workflow within both the Oncology practice as well as BH Infusion Centers. This position will work directly with practice leadership. In order to ensure superior service and appropriate patient care, all pre-appointment requirements including scheduling, authorization, price estimation, financial counseling and pre-registration will be coordinated by this position.

Requirements

• Must be able to serve as the single point of contact for referring physicians and new oncology patients.
• Must be able to receive and process incoming phone calls, web requests, and referral sources.
• Must be able to follow through with relevant inquiry information to the appropriate clinical team.
• Must be able to facilitate patient diagnostic, ambulatory, and treatment scheduling from the Oncology practice.
• Must be able to coordinate all pre-appointment requirements including scheduling, authorization, price estimation, financial counseling, and pre-registration.
• Must be able to maximize patient experience and operational workflow within the Oncology practice and BH Infusion Centers.
• Must be able to work directly with practice leadership.

Responsibilities

• Serve as the single point of contact for referring physicians and new oncology patients.
• Receive and process incoming phone calls, web requests, and referral sources.
• Follow through with relevant inquiry information to the appropriate clinical team.
• Facilitate patient diagnostic, ambulatory, and treatment scheduling from the Oncology practice.
• Coordinate all pre-appointment requirements including scheduling, authorization, price estimation, financial counseling, and pre-registration.
• Maximize patient experience and operational workflow within the Oncology practice and BH Infusion Centers.
• Work directly with practice leadership.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed