PT Access Svcs Registrar I / PAS HOCC

Hartford HealthCare Corp.•New Britain, CT

1d•Onsite

About The Position

Patient Access Services Registrars are the first point of contact for patients and visitors seeking services at Hartford HealthCare facilities. This entry-level, customer service-focused position assesses and communicates patients’ needs, provides interpretation support for language barriers, and performs registration and admissions tasks. The role gathers and verifies personal, demographic, and insurance information; supports accurate patient identification and documentation; and helps ensure proper payment for services, including copayments, deductibles, estimates, and third-party payer coverage. Registrars use sound judgment in matters of patient privacy and safety, prepare patient charts, direct visitors, and perform receptionist duties. The position requires comprehension of essential responsibilities and ongoing training to maintain proficiency with registration processes and enhancements. The Registrar I meets established productivity and quality standards, follows up on registrations through work queues, and uses online eligibility tools or contacts payers and patients to verify billing information. The position includes initial training over the first six months, required HealthStream learning, development of proficiency in other registration areas, and adherence to downtime procedures. The schedule is Thursday, Friday, and every other weekend, 7:00 a.m. to 3:30 p.m., at 100 Grand Street, New Britain.

Requirements

High school diploma or GED equivalent.
Six months of experience.
Excellent verbal and written communication skills.
Excellent customer service skills.
Knowledge and understanding of insurance terminology and benefit processing.
Attention to detail, multitasking, analytical skills, and adaptability to change.
Strong complex problem-solving skills and ability to make decisions under supervision.
Excellent organizational skills, flexibility, and ability to switch tasks frequently.
Self-motivation, high energy, and tenacity.
Knowledge and understanding of coordination of benefits.

Nice To Haves

Multilingual ability.

Responsibilities

Provide professional, prompt, courteous, and helpful service to patients and visitors in person and by phone.
Communicate clearly and diplomatically with patients, caregivers, family members, coworkers, and visitors; listen carefully and demonstrate patience and understanding.
Serve as an initial contact for calls involving patient privacy and services, and document individualized patient visits at the time of service.
Assess and resolve customer complaints, de-escalate confrontational situations, and make sound decisions regarding patient privacy and safety.
Act as an intermediary with patients, caregivers, and family members, and determine when to contact a healthcare representative or conservator to complete registration.
Obtain and verify demographic and insurance information needed to confirm patient identity, maintain accurate ADT records, support treatment plans, and facilitate reimbursement.
Use patient identifiers to select the correct medical record and collect accurate demographic and financial information.
Create accurate documentation to initiate patient encounters for clinical and revenue cycle teams.
Use online eligibility products or contact payers or patients to obtain accurate billing information.
Refer self-pay patients to a Financial Counselor when appropriate.
Verify and collect patient financial liability due at the time of service.
Scan medical record documents, insurance cards, and patient identification into the ADT system according to established procedures.
Obtain signatures and witness consent-to-treat documents and disclosures when required.
Follow CMS, DPH, state, and federal billing and payment regulations.
Use interpreter services as needed during registration.
Initiate patient and non-patient rapid responses to alert appropriate clinical teams.
Provide input on action plans to reduce patient identification errors.
Notify conservators to obtain consent for treatment and review demographic and regulatory forms.
Meet daily, weekly, and monthly productivity standards, respond to quality feedback, and follow up on registrations accurately through work queues.
Complete HealthStream learning and ongoing training, including training to identify critical symptoms such as stroke, heart attack, suicidal or homicidal risk, and other life-threatening conditions.
Develop proficiency in other registration areas to provide additional support and coverage.
Follow registration downtime procedures, create downtime labels and wristbands using Microsoft Word, photocopy insurance cards and photo IDs, handwrite pre-made downtime charts, and enter downtime charts into the computer accurately and promptly.
Assist and support coworkers and perform other duties as directed or required.