Access Service Specialist I - ED
About The Position
The Emergency Department Access Specialist I is a hybrid position combining the Access Representative and Health Unit Coordinator roles. This position requires the ability to work in a high-pressure environment and involves rotating assignments within multiple disciplines in the Emergency Department. These disciplines include triaging walk-in patients, providing ED Zone support, performing bedside registration, and managing the EMS Desk. The Triage role involves quick data collection, entering information into the ADT System, placing patient wristbands, obtaining regulatory signatures, and completing full patient registration including consent and financial responsibility if seen by a provider. Accuracy in identifying patients in the ADT system is crucial, especially when patients lack identification. The ED Zone Support role includes managing a multi-line phone system, handling inquiries, transferring calls, discharging patients via the medical record, and verifying laboratory specimens for accurate labeling. Bedside Registration involves collecting demographic and insurance information, obtaining signatures for regulatory forms, and collecting financial responsibility at the patient's bedside. This may include collecting Medicare Secondary Payer (MSP) information and verifying insurance for No Fault or Worker’s Compensation cases. The EMS Desk role involves shadowing and answering EMS Radio calls, providing a brief description of the patient's age, complaint, and vital signs. This role is responsible for accurate patient identification, managing situations with no identification, and adhering to the UNKNOWN Patient policy.
Requirements
- High School Diploma/G.E.D. - required
- Ability to keep composure in a high-stress environment.
- Ability to multi-task in stressful and high patient volume unit; must be able to manage pressure of high intensity situations
- Good judgement and ability to be resourceful to problem solve; escalate issues as needed
- Ability to manage contained blood, urine and other bodily fluids
- Ability to handle a multi-line telephone system; paging required
- Ability to push 35- 50 lb WOW
- Must be able to stand for long periods of time. (Sneakers are permitted)
Nice To Haves
- Associate's Degree - preferred
- 1-3 years in customer service experience, or a hospital or clinic setting - preferred
- Equivalent combination of relevant education and experience may be substituted as appropriate.
Responsibilities
- Responsible for the accurate patient identification in a highly stressful situation; this responsibility is a Patient Safety measure.
- Bedside registration including the need to work from a WOW; collecting patient demographic information; insurance information and obtain signatures for regulatory forms via Document Management/electronic signature; the collection includes Medicare patients collecting the regulatory mandate of the MSPQ information
- Responsible for identifying and verifying insurance at bedside; obtaining additional information if No Fault or Worker’s Compensation for MVA patients and employee’s hurt at work.
- Ensure Access’ expectations of key clinical measures are executed and timeframes met ie: Chest pain – Door to EKG notification.
- Ability to review, assess and assign the appropriate health insurance plan and collect copayment, if applicable at bedside.
- Ability to interact effectively with external agency personnel: EMS Agencies, Law Enforcement Agencies and Correction Facilities.
- Capture of patient’s pharmacy in support of expediate discharge by nurse and physician
- Answering multi-line telephone and managing all calls in calm, courteous, respectful manner
- Capture brief information via Ambulance Radio including patient description, age, chief complaint and Vital Signs
- Managing the ED Patient Tracker and completing the Access Specialists tasks as identified
- Laboratory specimen verification and assurance of timely send to laboratory
- Responsible to manage daily workflow during scheduled and unscheduled SYSTEM downtimes – following downtime procedures. Responsible for downtime flow in the ED during system downtimes.
- Ensure EMTALA Regulations are maintained.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
