Access Service Representative II - Transplant - 8010 Frost Street - Days - Part Time (0.6)

Sharp HealthCare•San Diego, CA

13d•Onsite

About The Position

This role involves assisting the Team Leader with department leadership, quality assurance, and staff development in technical and customer service areas. The position also performs patient admission functions and basic utilization review/insurance verification to ensure maximum financial reimbursement. The Access Service Representative II serves as a customer service role model, demonstrating a positive and caring attitude, and assists in staff development for customer relations. They identify and recommend improvements to existing services and opportunities for service recovery. Flexibility and adaptability are key, as the role requires being at the workstation on time, assisting with backlogs, and accepting new assignments and changes positively. In leadership, the representative performs all functions of an Access Service Representative- Patient Focus with exceptional understanding and proficiency. In conjunction with the Team Leader, they ensure accurate patient registration through quality assurance and may perform leadership functions in the Team Leader's absence. They inform the Team Leader of occurrences and assist in training new employees. Continuing education is provided through staff inservices. The role also supports staff daily by answering questions and addressing concerns. Professional development includes demonstrating safe work practices, following safety protocols, and maintaining current knowledge of legal requirements, insurance guidelines, and department policies. The representative incorporates Sharp's Mission, Values, and Philosophy into daily work and keeps insurance manuals current. They accept coaching positively, identify training needs, and cooperate with colleagues, taking responsibility for personal growth and development.

Requirements

H.S. Diploma or Equivalent
3 Years Experience in the Sharp Admitting Department or equivalent setting with demonstrated above-standard performance in patient registration, medical terminology, and public relations.
Knowledge of medical terminology.
Knowledge of insurance guidelines and basic Utilization Review requirements.
Ability to work with computer keyboard and CRT; data input 35-40 wpm.
Ability to utilize resources in an organized manner.
Ability to discuss personal and financial matters with patients and/or their representatives.
Familiarity with ancillary departments and their registration requirements.
Demonstrated knowledge of internal Business Office procedures and policies.
Demonstrated leadership abilities required.

Responsibilities

Assist Team Leader with Department leadership, quality assurance, and staff technical and customer service development.
Perform all patient admission functions and basic utilization review/insurance verification activities to facilitate maximum financial reimbursement.
Serve as an exemplary customer service role model by demonstrating a positive, caring attitude to all patients, guests, fellow Sharp HealthCare employees, external contacts, and physicians while promoting teamwork in the accomplishment of Department and Hospital goals.
Assist Team Leader with staff development in customer relations by increasing employee awareness when areas for improvement are observed.
Identify and recommend methods that would improve existing service and opportunities for service recovery.
Be at workstation, ready to work, from scheduled start time through end of shift, except for designated breaks.
Assist all Admitting areas to relieve temporary backlogs in work flow.
Accept new assignments, changing workloads, schedule changes, and/or deviations from standard work days with a positive attitude, assisting with the smooth transition and/or implementation of new and existing procedures.
Perform all functions of an Access Service Representative- Patient Focus in a manner that demonstrates exceptional understanding and proficiency.
In conjunction with the Team Leader, assure complete and accurate patient registration by completing quality assurance worksheets which help identify areas for improvement and positive reinforcement.
In the absence of the Team Leader, perform the leadership functions required to maintain departmental coverage and operations within established policies and guidelines.
Inform Team Leader of special occurrences and/or staff issues in a timely manner.
Assist in the orientation and technical training of new employees or employees new to a position/area (checklists are completed).
Develop and deliver two staff inservices per year.
Serve as Team Leader support to staff on a daily basis by assisting staff when questions arise and addressing staff concerns as they occur.
Demonstrate safe work practices, use proper body mechanics when lifting, reaching, pushing or moving objects.
Identify, correct and/or report unsafe work conditions immediately.
Follow Hospital protocol in the event of a work-related injury to self or staff member.
Be familiar with Department fire and disaster protocol.
Attend Hospital safety fair.
Maintain current knowledge and application of all Hospital legal requirements as they pertain to the Admitting Department, insurance guidelines and regulations, and Department policy changes.
Incorporate Sharp Mission, Values, and Philosophy in daily work practices.
Keep insurance manuals current.
Accept coaching and counseling in a positive, productive manner.
Identify own need for skills training and practice opportunities.
Accept interpersonal differences and cooperate with other employees.
Accept responsibility for own actions, personal growth, and development.