Access/Senior Access Representative- Patient Access Center- FT Day Shift

University of California, Irvine•Anaheim, CA

1d•Onsite

About The Position

The incumbent provides high quality customer service to patients calling to obtain medical services at UC Irvine Medical Center. Serves as a preceptor for new staff.

Requirements

Must possess the skill, knowledge and ability essential to the successful performance of assigned duties
Must demonstrate customer service skills appropriate to the job
Minimum 6 months of experience working in a call center setting plus 12 months experience working in a healthcare setting or 12months experience working in a call center in a healthcare setting
Excellent written and verbal communication skills in English
Demonstrated knowledge of medical terminology
Demonstrated knowledge of insurance programs and/or government programs
Demonstrated experience using office equipment such as a printer, copier, fax, scanner
Demonstrated experience using a computer, including data entry and retrieval
Ability to maintain a work pace appropriate to the workload
Ability to establish and maintain effective working relationships across the Health System
Must be able to provide proof of work authorization

Nice To Haves

Knowledge of University and medical center organizations, policies, procedures and forms
Demonstrated experience working with a patient registration software system
Bilingual skills in English and Spanish and/or Vietnamese

Responsibilities

Provides high quality customer service to patients calling to obtain medical services at UC Irvine Medical Center.
Serves as a preceptor for new staff.