Access/Senior Access Representative- Patient Access Center- FT Day Shift

University of California, Irvine•Irvine, CA

1d•Onsite

About The Position

The incumbent provides high quality customer service to patients needing to be contacted in order to effectively schedule specialty referral appointments or to make appointment modifications as a result of operational changes. Provides outbound call center services across all clinical areas within the Medical Center, applying expert understanding of each clinic's unique scheduling requirements. Takes inbound calls from patients calling to obtain medical services as necessary.

Requirements

One (1) year previous experience working in customer service/hospitality or equivalent
Must possess the skill, knowledge and ability essential to the successful performance of assigned duties
Must demonstrate customer service skills appropriate to the job
Excellent written and verbal communication skills in English
Demonstrated experience using office equipment such as a printer, copier, fax, scanner
Demonstrated experience using a computer, including data entry and retrieval
Ability to maintain a work pace appropriate to the workload
Ability to establish and maintain effective working relationships across the Health System
Must be able to provide proof of work authorization

Nice To Haves

Knowledge of University and medical center organizations, policies, procedures and forms
Experience working in a Call Center
Demonstrated knowledge of medical terminology
Demonstrated knowledge of insurance programs and/or government programs
Demonstrated experience working with a patient registration software system
Demonstrated experience working in registration, scheduling and/or authorization process
Bilingual skills in English and Spanish and/or Vietnamese

Responsibilities

Provides high quality customer service to patients needing to be contacted in order to effectively schedule specialty referral appointments or to make appointment modifications as a result of operational changes.
Provides outbound call center services across all clinical areas within the Medical Center, applying expert understanding of each clinic's unique scheduling requirements.
Takes inbound calls from patients calling to obtain medical services as necessary.