Access Scheduler I

Children's Hospital of Philadelphia•Home, WA

2d•$21 - $26•Remote

About The Position

The Access Scheduler I is a point of contact for a variety of sources including nurses, physicians, social workers, and patients and families who request both complex and non-complex scheduling for appointments, procedures, and other necessary services. The scheduler must maintain the ability to complete multiple tasks simultaneously while maintaining confidentiality and a professional demeanor through a consistently positive customer experience. This position requires accurate completion of all scheduling and registration activity including: collecting and entering demographic information, verifying insurance information, and informing families of referral requirements. Requires the ability to troubleshoot and resolve issues as they arise by utilizing available resources. Collaborates with key department personnel for decisions regarding scheduling issues. Makes every effort to meet the "one call does it all" enterprise benchmark. Includes working with medical records, following HIPPA guidelines. Employees are responsible for supporting the department by managing inbound and outbound calls, scheduling across multiple specialties and service areas within the enterprise, and may be assigned to support different or additional teams based on departmental needs and operational changes. Performs other duties as assigned.

Requirements

High School Diploma / GED Required
Competent computer skills (Required proficiency)
Professional skills using sound judgment (Required proficiency)

Nice To Haves

At least one (1) year Customer Service experience Preferred
Healthcare, registration, physician billing, medical records/office experience Preferred

Responsibilities

Responsible for all initial telephone contact with patients requesting department services. Must handle calls and direct them appropriately and efficiently in accordance with department performance metrics.
Answers general information questions regarding appointments, procedures and services (e.g. current studies, study specific information, potential patients, contact lists, etc.) or concerns. Directs/transfers calls to department coordinators as defined by scheduling guidelines.
Maintains a working knowledge of current procedures and services and able to answer questions regarding insurance, registration, and other services.
Responsible for pre-visit and registration process for patients.
Creates and/or updates patient record by verifying demographic, insurance information, or proper study identification in the registration system.
Ensures specific registration fields are accurately entered into registration system, including but not limited to visit notes and summaries, referral/authorization numbers, eligibility review, etc.
Provides any and all other duties necessary to provide efficient, timely services to patients and their families as it relates to the registration and insurance process.
Provides cross-functional support to the department by handling inbound and outbound calls, coordinating scheduling across multiple specialties and enterprise service areas
Explains and educates family about the scheduling process.
Maintains consistent and productive communication with necessary departments; precertification, registration, coordinators etc.
Provides scheduling wrap-up and necessary communication for patients scheduled.
Works with Management Staff in identifying trends and opportunities to enhance the pre-visit, registration and scheduling functions for patients/subjects and department staff.