Access Coordinator, Admitting & Registration, Full-Time, First Shift

UC Health • West Chester Township, OH

6d • Onsite

About The Position

The Access Representative will support the Medical Centers and deliver high-quality care to patients based on assessed needs, established standards of care and according to policy and procedures. Hospital registration involves arriving patients into the Emergency Department (ED) and Trauma Bay. This process includes accurately verifying each patient's identity, gathering demographic and contact information, setting up accident claims, obtaining signatures on hospital documents and including consent forms and financial responsibility, collecting copays, scanning patient documents, completing registration work queues, and verifying insurance details. Completes required MSP and Advance Directives questionnaires for all appropriate patients. It is essential to prioritize all insurance coverages as primary, secondary, and tertiary, while ensuring accuracy, confidentiality, and efficient patient flow. The quality of registration data collected has a significant impact on the organization's revenue and reimbursement timelines.

Requirements

• High school diploma or GED required.
• Analytical skills; able to problem solve.
• Computer Literacy
• Excellent communication, problem solving skills, and ability to deal with customers who are often adversarial.
• Ability to interact independently to resolve customer service issues.

Nice To Haves

• 1-3 years of experience in registration, billing, customer service, or managed care organization preferred.

Responsibilities

• Create Epic accounts from scheduling appointment. Attempt to obtain demographic and insurance information as indicated in the Pre-Registration Minimum Data Set, Documentation Standards and Situation Response Guidelines to create, update and secure accounts. Screens and completes all required documentation and prioritizes all insurance coverage's as primary, secondary, tertiary. Completes required MSP questionnaires for all appropriate patients.
• Answer questions regarding patient's appointment or transfer to the appropriate scheduling department, service area, or physician office.
• Properly codes Daily Worklist according to Worklist Coding Standards appropriate to the specific account situation. Effectively organizes prioritization of Daily Worklist task. Ensures Worklist coding is consistent with documentation in LastWord. Secures all applicable accounts in timely manner as defined by Due Diligence Standard while maintaining department productivity and quality standards.
• Must maintain facility established productivity standards and Patient Accounts Quality Guidelines. Reports improvements, problems and changes as it relates to insurance verification to Department Management. Performs other duties as assigned in Access Unit Department.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED