Access Representative - Cardiovascular Care

Mosaic Life Care•Saint Joseph, MO

4d•Onsite

About The Position

The Access Representative works under the supervision of the Clinic Manager and Access Representative - Lead. The Access Representative performs tasks, which are directed towards the collection of patient information and its custodianship. Works as a receptionist for the provider's office to support patient care delivery and follow up.

Requirements

H.S. Diploma - GED or HiSET equivalent - Required
Computer data entry, customer service, collections and medical record responsibility experience - Preferred
Knowledge of medical terminology - Preferred
Must be able to travel between various system facilities and off-site locations as needed. - Required
Inputting data, basic bookkeeping.
Ability to communicate with all customers, physicians and caregivers.
Ability to answer multi telephone lines, type, file and handle money.
Must be courteous
Work in a professional, caring manner with internal and external customers
Have the ability to work with interruptions, and flexibility in hours and workflow, foster teamwork and promote service and quality in everything.
Regularly required to sit, reach with hands and arms, stand, walk, climb, balance, stoop, kneel, or crouch.
Must have the ability to lift and/or move up to 10 to 25 pounds.
Comprehend and understand physician orders, medical terminology, and staff requests.
Follow policy and procedures; disseminate information and/or instructions to the appropriate person(s).
Prioritize work assignments and follow through to completion.
Ability to manage stress and remain calm in a fast paced environment.
Visual-read orders, instructions, analyze charts.
Hearing-answered telephone, take direction from staff and response to inquiries from patients.
Electrical output of personal computer, eye and neck strain.

Nice To Haves

Associate's Degree - Or business college certificate - Preferred

Responsibilities

Schedules, reschedules, and cancels patient appointments with Physician and Nurse Practitioner, receptionist and customer service representative.
Performs check in and check out functions in clinic.
Enters patient data into computer systems accurately and completely. This includes patient registration, medical record assignment, and visit creation.
Communicates with patients regarding appointments, completion of insurance forms, medical releases and other documentation.
Prepares release of information and consent forms for patient signature according to applicable statutes, sends requests to other health care provider(s) and coordinates the receipt of this additional information for the physician(s) and other health care providers.
Answers the phones, makes necessary calls and acts as a receptionist for patients, visitors, providers and hospital staff.
Receives and relays information to providers, nursing personnel, patients, family members and visitors by acting as a communication liaison.
Contacts other departments for orders received if STAT or NOW.
Assist in scheduling with Ancillary Departments when necessary.
Assures confidentiality of information regarding patients, hospital personnel, and medical staff.
Attends departmental meetings/in-services.
Requests payment, balances receipts for deposit, prepares deposit, reconciles daily charge tickets.
Other duties as assigned