Access & Reimbursement Manager (ARM) NASHVILLE, TN
About The Position
The Access & Reimbursement Manager (ARM) is a remote and field-based role covering the Nashville, TN geography. The ARM will serve as the key contact and lead for access and reimbursement support-related matters, acting as the local market access expert on payer policy coverage, multi-channel acquisition pathways, billing and coding, claims processing, reimbursement, and integration of manufacturer support programs into account workflows. The role requires strong problem-solving skills, the ability to analyze access and reimbursement issues and opportunities, and proactive communication regarding changes in the healthcare landscape. The ARM will collaborate closely with other Novartis Pharmaceuticals Corporation (NPC) field associates, including Customer Engagement (Sales) and Market Access, representing NPC with integrity. Cross-functional coordination with internal departments such as Patient Support Center, Marketing, Market Access, Public Affairs, State & Government Affairs, Trade, and Specialty Pharmacy Account Management is also essential.
Requirements
- Minimum three to five years’ experience in public or private third-party Reimbursement arena or pharmaceutical industry in managed care, clinical support, or sales.
- Experience with specialty pharmacy products acquired through Specialty Pharmacy networks or specialty distributors (buy and bill).
- Experience with coding, billing and office support programs.
- Prior account management experience or prior experience with complex accounts (Payer landscape, high patient volume, large systems).
- Knowledge of Managed Care, Government, and Federal payer sectors, as well as Integrated Delivery Network/Integrated Health Systems.
- Ability to operate as a “team player” in collaborating with multiple sales representatives, sales leadership, and internal colleagues to reach common goals.
- Candidate must reside within territory, or within a reasonable daily commuting distance of 60 miles from the territory border.
- Ability to travel 60-80% over a broad geography is required.
- Ability to drive and/or fly within the territory.
- Must have a valid driver’s license.
Nice To Haves
- Experience working within Buy and Bill environments, including reimbursement and access support for provider-administered therapies.
Responsibilities
- Interact within assigned accounts to support patient access within their therapeutic area product(s).
- Provide proactive face-to-face education on product-specific programs to providers and staff to support integration into office processes and workflows.
- Analyze problems and offer solutions.
- Understand specifics and support questions associated with payer policies (e.g., utilization management, denial, and appeals), drug acquisition and inventory management, and patient / practice reimbursement (e.g., Co-pay, administration, drug claims).
- Analyze account reimbursement issues & opportunities.
- Identify trends at a local, regional and national level and partner internally and externally to support patient pull-through.
- Interface with Patient Support Center (hub) on important matters related to patient case management, including tracking cases, issue resolution, reimbursement support, and appropriate office staff education.
- Review patient-specific information in cases where the site has specifically requested assistance and patient health information is available in resolving any issues or coverage challenges.
- Collaborate with aligned cross-functional associates within NPC to share insights on customer needs and barriers for their aligned therapeutic area product(s) related to access and reimbursement.
- Maintain a deep understanding of NPC policies and requirements and perform all responsibilities with integrity and in a manner consistent with company guidance and prescribed Values and Behaviors.
- Handle Patient Identifiable Information (PII) appropriately, ensuring compliance with HIPPA and other privacy laws and regulations and internal Company compliance guidelines.
Benefits
- health, life and disability benefits
- 401(k) with company contribution and match
- a variety of other benefits
- generous time off package including vacation, personal days, holidays and other leaves
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
