Access & Outreach Specialist SE
About The Position
The Access & Outreach Specialist SE position is a full-time, benefits-eligible role within the Enterprise Revenue Cycle - National Service Line: Neuroscience department. The specialist will work Monday-Friday, 0745-1615, for 40 hours per week. Key responsibilities include handling inbound and outbound telephone calls, scheduling various types of appointments for clinicians, communicating instructions to patients, managing appointment cancellations and reschedules, processing requests for refills, labs, and test results, assisting with patient message callbacks and prescription refill questions, organizing patient paperwork, and facilitating referrals for specialist appointments, procedures, or tests. The role requires long periods of sitting, computer and phone use, and some physical activity such as walking, standing, lifting up to 30 pounds, reaching, bending, stooping, pushing, and pulling. The work environment is fast-paced. Advocate Health, the employer, is the third-largest nonprofit, integrated health system in the United States, serving nearly 6 million patients across 69 hospitals and over 1,000 care locations, and employing 155,000 teammates.
Requirements
- High School Diploma or GED required
- Medical, secretarial, and/or customer service experience required
Nice To Haves
- Associates degree in healthcare related field preferred
- 1 year in a medical office or healthcare setting with experience in appointment scheduling and managing patient phone calls preferred
- Experience as CMA/RMA, MOA or in a call center environment preferred
Responsibilities
- Answers inbound and/or places outbound telephone calls as assigned and appropriately directs callers and ensures all calls are handled efficiently and in a timely manner.
- Schedules various types of appointments for physicians, advanced clinical practitioners, and other clinicians, and communicates any necessary instructions to the patient.
- Contacts patients by phone to remind of upcoming appointment(s), to ask follow up care questions, and to provide special instructions if needed.
- Cancels and reschedules appointments as needed.
- Takes requests for refills, labs and test results, if required.
- Assists with patient message call backs and prescription refill questions.
- Organizes, expedites and follows-up on any paperwork related to patient care.
- Opens, sorts and distributes mail, correspondence, transcription, lab results and diagnostic testing as assigned.
- Assists with identifying and initiating necessary referrals for specialist appointments, procedures or tests.
Benefits
- Comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development
- Compensation Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training
- Premium pay such as shift, on call, and more based on a teammate's job
- Incentive pay for select positions
- Opportunity for annual increases based on performance
- Paid Time Off programs
- Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
- Flexible Spending Accounts for eligible health care and dependent care expenses
- Family benefits such as adoption assistance and paid parental leave
- Defined contribution retirement plans with employer match and other financial wellness programs
- Educational Assistance Program
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
1-10 employees
