Access & Outreach Specialist SE
American Addiction Centers•Concord, NC
•Onsite
About The Position
The Access & Outreach Specialist SE is responsible for handling inbound and outbound telephone calls, scheduling appointments, reminding patients of appointments, following up on care, and managing patient messages and prescription refills. This role also involves organizing patient-related paperwork, distributing mail, and assisting with referrals for specialist appointments, procedures, or tests. The position operates in a fast-paced environment and requires significant computer and phone use.
Requirements
- High School Diploma or GED required
- Medical, secretarial, and/or customer service experience required
- Must be able to lift up to 30 pounds
- Must have intact senses of sight, hearing and touch
- Must be able to speak and articulate clearly
Nice To Haves
- Associates degree in healthcare related field preferred
- 1 year in a medical office or healthcare setting with experience in appointment scheduling and managing patient phone calls preferred
- Experience as CMA/RMA, MOA or in a call center environment preferred
Responsibilities
- Answers inbound and/or places outbound telephone calls as assigned and appropriately directs callers, ensuring efficiency and timeliness.
- Schedules various types of appointments for physicians, advanced clinical practitioners, and other clinicians, providing necessary instructions to patients.
- Contacts patients by phone to remind them of upcoming appointments, ask follow-up care questions, and provide special instructions.
- Cancels and reschedules appointments as needed.
- Takes requests for refills, labs, and test results, if required.
- Assists with patient message call backs and prescription refill questions.
- Organizes, expedites, and follows up on any paperwork related to patient care.
- Opens, sorts, and distributes mail, correspondence, transcription, lab results, and diagnostic testing as assigned.
- Assists with identifying and initiating necessary referrals for specialist appointments, procedures, or tests.
Benefits
- Comprehensive suite of Total Rewards
- Competitive compensation
- Generous retirement offerings
- Programs that invest in your career development
- Paid Time Off programs
- Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
- Flexible Spending Accounts for eligible health care and dependent care expenses
- Family benefits such as adoption assistance and paid parental leave
- Defined contribution retirement plans with employer match and other financial wellness programs
- Educational Assistance Program
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
