Access & Outreach Specialist SE
About The Position
The Access & Outreach Specialist SE is responsible for handling inbound and outbound telephone calls, scheduling appointments, contacting patients for follow-ups and instructions, managing cancellations and reschedules, processing requests for refills and results, assisting with patient messages, and organizing patient care-related paperwork. This role also involves opening, sorting, and distributing mail and correspondence, and assisting with referrals for specialist appointments, procedures, or tests. The position operates in a fast-paced environment.
Requirements
- High School Diploma or GED required
- Medical, secretarial, and/or customer service experience required
- Must be able to lift up to 30 pounds
- Must have intact senses of sight, hearing and touch
- Must be able to speak and articulate clearly
Nice To Haves
- Associates degree in healthcare related field preferred
- 1 year in a medical office or healthcare setting with experience in appointment scheduling and managing patient phone calls preferred
- Experience as CMA/RMA, MOA or in a call center environment preferred
Responsibilities
- Answers inbound and/or places outbound telephone calls as assigned and appropriately directs callers and ensures all calls are handled efficiently and in a timely manner.
- Schedules various types of appointments for physicians, advanced clinical practitioners, and other clinicians, and communicates any necessary instructions to the patient.
- Contacts patients by phone to remind of upcoming appointment(s), to ask follow up care questions, and to provide special instructions if needed.
- Cancels and reschedules appointments as needed.
- Takes requests for refills, labs and test results, if required.
- Assists with patient message call backs and prescription refill questions.
- Organizes, expedites and follows-up on any paperwork related to patient care.
- Opens, sorts and distributes mail, correspondence, transcription, lab results and diagnostic testing as assigned.
- Assists with identifying and initiating necessary referrals for specialist appointments, procedures or tests.
Benefits
- Comprehensive suite of Total Rewards
- Competitive compensation
- Generous retirement offerings
- Programs that invest in your career development
- Paid Time Off programs
- Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
- Flexible Spending Accounts for eligible health care and dependent care expenses
- Family benefits such as adoption assistance and paid parental leave
- Defined contribution retirement plans with employer match and other financial wellness programs
- Educational Assistance Program
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
