Access Optimization Specialist
About The Position
The Access Optimization Specialist is responsible for advancing patient access, provider capacity, scheduling efficiency, and digital access across the healthcare system. This position serves as an internal subject matter expert and operational consultant, partnering with clinical departments, providers, practice leadership, Patient Access, Information Technology, and other stakeholders to evaluate and optimize provider scheduling templates, appointment workflows, capacity, and digital scheduling opportunities. The Access Optimization Specialist conducts structured reviews of departments and provider templates, analyzes access and capacity performance, identifies opportunities for improvement, and develops data-driven recommendations that balance patient access, provider productivity, clinical needs, and organizational standards. The position supports the organization's Access Governance structure by providing analysis, recommendations, performance reporting, and ongoing monitoring of access initiatives.
Requirements
- Bachelor's degree in healthcare administration, business administration, health information management, analytics, information systems, nursing, or related field; or equivalent combination of education and experience
- Three (3) years in healthcare operations, ambulatory operations, patient access, scheduling, practice management, healthcare analytics, or related field
Nice To Haves
- Multi-specialty medical group experience
- Epic scheduling functionality experience
- Digital scheduling technologies experience
- Process improvement experience
- Physician partnership experience
Responsibilities
- Advancing patient access, provider capacity, scheduling efficiency, and digital access across the healthcare system.
- Serving as an internal subject matter expert and operational consultant.
- Partnering with clinical departments, providers, practice leadership, Patient Access, Information Technology, and other stakeholders to evaluate and optimize provider scheduling templates, appointment workflows, capacity, and digital scheduling opportunities.
- Conducting structured reviews of departments and provider templates.
- Analyzing access and capacity performance.
- Identifying opportunities for improvement.
- Developing data-driven recommendations that balance patient access, provider productivity, clinical needs, and organizational standards.
- Supporting the organization's Access Governance structure by providing analysis, recommendations, performance reporting, and ongoing monitoring of access initiatives.
Benefits
- Comprehensive and affordable health coverage including medical, prescription, dental and vision
- Saint Francis Medical Services Discount
- Earned Time Off (ETO)
- Retirement benefits including SFHS immediate matching
- Education Assistance benefits up to $5,000 per calendar year
- Benefit Support through Health Advocate
- Employee Assistance Program
- Flexible Spending Accounts
- Identity Theft Protection
- Pet Insurance
- Earned Wage Access
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
