Access Navigator, Central Referral

Nova Scotia Health and IWK Health•Halifax, NS

3d•CA$37 - CA$49•Hybrid

About The Position

The Access Navigator is a member of the inter-professional health care team and is responsible for providing information, assessment and support to patients and families at entry and transfer points in the Mental Health and Addiction Services. The Access Navigator empathically and effectively collects clinical information from clients, families and collateral sources, applies this information to a decision-making model and offers appropriate next-step follow-up appointments or provides alternatives to families seeking services. The Access Navigator directs referrals to the most appropriate care pathways based on a clinical algorithm designed by the care team. The Access Navigator has knowledge of available resources within IWK Health and the community to address Mental Health and Addiction issues and facilitates referrals for families. The Access Navigator exhibits a commitment to the highest standard of professional integrity, by interacting with colleagues, patients, families, students, and partners in a respectful and collaborative manner in keeping with principles of client-centred and family-centred care, IWK Health standards, and their own Standards of Professional Practice as applicable.

Requirements

Bachelor of Social Work required.
Registration with the Nova Scotia College of Social Workers (NSCSW) required.
Minimum of two (2) years related clinical experience, required.
Current successful completion of a Heart and Stroke Foundation of Canada Basic Life Support (BLS) program within the last 12 months required or successful completion of a BLS Renewal Challenge Certificate required.
Non Violent Crisis Intervention (NVCI) certification required.
Knowledge of IWK and community resources and skills in navigating systems.
Ability to effectively and efficiently conduct telephone facilitated intake for the purpose of booking appointments, providing information and support to patients and families.
Ability to match criteria for clinical streams to identified patient and family needs.
Ability to assess risk of harm to self and others and triage appropriately.
Knowledge of a harm reduction approach to care.
Ability to use databases to collect patient information and to retrieve reports related to patient demographics and wait times.
Able to work in a collaborative and consultative manner as part of an interprofessional team.
Demonstrated clinical competence and experience with the described patient population.

Nice To Haves

Three (3) to five (5) years experience in intake and/or client navigation, preferred.
Experience in Mental Health and Addictions treatment settings, preferred.
Knowledge of the Choice and Partnership Approach model of service delivery, preferred.
Competency in other languages an asset.

Responsibilities

Providing information, assessment and support to patients and families at entry and transfer points in the Mental Health and Addiction Services.
Empathically and effectively collecting clinical information from clients, families and collateral sources.
Applying collected clinical information to a decision-making model.
Offering appropriate next-step follow-up appointments or providing alternatives to families seeking services.
Directing referrals to the most appropriate care pathways based on a clinical algorithm.
Facilitating referrals for families by utilizing knowledge of available resources within IWK Health and the community.
Interacting with colleagues, patients, families, students, and partners in a respectful and collaborative manner.
Accurately entering data into patient information systems.