Access Coordinator

PMP Management•Valencia, CA

11d•Onsite

About The Position

Property Management Professionals (PMP) is seeking a motivated, detailed, communicative, and personable professional to join our team as an Access Coordinator for our Valencia Division. PMP is an industry-leading association management firm providing innovative products and extraordinary services to common interest developments throughout California, Utah, and Texas. We offer a personalized, boutique level of service to our association clients, backed by the scale and resources of Odevo, one of the world’s largest resident services companies. We are proud to be privately owned, locally independent, and passionately committed to elevating the lifestyle experience for the communities we serve. Our company’s growth coupled with the depth and breadth of our network creates a uniquely rare opportunity for professional growth. Our people-centric culture allows us to attract and retain the industry’s top talent and has served as one of our primary competitive advantages over the past two decades. PMP is looking for energetic, passionate, personable, and detail-oriented professionals to join our growing team. The right candidate will embrace change, celebrate innovation, and have an unwavering passion for providing extraordinary customer service to our valuable clients. PMP’s Access Coordinator is primarily responsible for maintaining all access devices and programs and managing and overseeing moves. This position is responsible for multiple inquiries including (but not limited to) Moves, Gates, and Clubhouses inquiries and billing and other HOA/property management-related tasks. This position will also be the first point of contact at our front desk.

Requirements

High School Diploma or GED required
A drive to provide extraordinary customer service
Ability to perform under deadlines and pressure
Ability to multi-task in a fast-paced environment
Motivated and self-starter
Time management skills
Ability to build rapport with clients
Excellent written and verbal communication skills
Proficient in Microsoft Word, Excel, Outlook and Windows
Excellent computer abilities to navigate our care systems
Strong problem-solving skills
Basic data-entry and typing skills
Basic mathematical abilities
Stable employment record
Regular, predictable attendance
Schedule flexibility to work/sit comfortably 40 hours per week Monday-Friday
Ability to effectively communicate in a respectful and assertive manner
Follows all department policies and procedures and offers suggestions for department performance/policy/procedures improvement. Intervenes to correct problems as they occur.
Performs work that is accurate, neat and consistent. Documentation is legible.
Keeps work area neat and provides a safe environment for members. Reports safety issues and equipment failures appropriately.
Sensitive information including, but not limited to, member and employee information is kept confidential without exception.
Ensures that supplies of the organization are used in a cost-effective manner.
Identifies cost-saving strategies for the department.
Responds to difficult situations with self-control and a positive attitude.
Makes decisions independently and knows when to ask for assistance.
Accepts guest and other fees. Accounts for daily receipt totals when closing at the end of the shift.

Nice To Haves

Travel to communities to oversee moves as needed

Responsibilities

Demonstrates courteous, friendly, respectful, and cooperative behaviors towards others.
Supports and participates in activities that promote customer services.
Acknowledges members/guests immediately upon entering the work area. Makes sure each person checks in at the Front Desk. Handles member issues then they appear on the computer screen.
Courteously, accurately, and efficiently answers the telephone. Directs phone inquiries to identify staff if necessary.
Reports member issues to the General Manager.
Communicates and follows the organizational chain of command for notification of member/staff services issues, when appropriate.
Exhibits good communication and listening skills. Speaks clearly and actively listens.
Able to work with diverse populations under difficult and stressful situations. Supports the team approach.
Utilizes positive and constructive criticism to improve overall performance. Has a positive attitude.
Participates in operational duties as necessary including sales promotion, and tours of the facility. Facility safety checks, office supply checks, etc.
Cleaning responsibilities for the front desk area.
Clubhouses: Book, track applications, collect funds, distribute keys, coordinate janitorial and/or security and refund deposits
Moves: Book, track applications, collect funds, coordinate with security, and refund deposits
Travel to communities to oversee moves as needed
Billing: log all moves, clubhouses, and welcome packages for monthly billing
Maintain all access devices, program and distribute
Run access device reports for Community Managers as requested
Manage and maintain all directories including processing changes, additions, and set up new communities
Create developer welcome packages as requested
Process escrow ownership changes for Community Managers as requested
Manage entry systems and troubleshoot login issues for homeowners on Gatekey
Process all board member reimbursements
Maintain website guest lists
Assist all clients (homeowners, vendors, board members & fellow employees) in a professional and friendly manner
Access device inventory and organization
Special projects & tasks as assigned
Other duties as assigned