Access Coordinator

Central Ozarks Medical Center•Osage Beach, MO

15h•Hybrid

About The Position

The Access Coordinator is responsible for warmly welcoming and greeting all patients and visitors to the clinic. This role involves registering new patients and updating existing patient demographics by collecting detailed personal and financial information using an electronic medical record system. The Access Coordinator also schedules medical, dental, and behavioral health appointments to optimize provider time and patient satisfaction, verifies patient insurance by running preauthorizations, and facilitates patient flow by notifying providers of patient arrivals. Additional duties include assisting patients with registration paperwork, making appointments, maintaining accurate schedules, efficiently working within the electronic medical record system, filing and retrieving charts, collecting payments, performing daily reconciliation and balancing, making bank deposits, managing incoming and outgoing faxes, scanning and attaching patient documents, and maintaining a clean and organized reception and waiting area. The role also requires responding courteously to inquiries, participating in meetings and events, and strictly following HIPAA guidelines to protect patient confidentiality.

Requirements

Ability to plan and organize assignments and be self-motivating.
Ability to multi-task and remain calm under pressure.
Patience in dealing with all people.
Ability to communicate effectively with patients, co-workers, vendors and all members of the public.
Proficient with computers.
Outgoing personality and outstanding customer service skills.
GED or High School diploma.
Ability to learn, navigate, and enter data into a computer software system.
Proficient with Microsoft programs (Outlook, Word, Excel, etc.).
Balancing daily log and bank deposit slip.
Ability to define problems, collect data, establish facts, and draw valid conclusions.
Dependability and reliability: Performs all duties and assignments whether or not supervision is present.
Communication skills: Expresses ideas, information, and instruction in a positive and effective manner.
Teamwork and cooperation: Works cooperatively with coworkers and supervisor. Acts as an effective team member with other employees through cooperation.
Judgment: Makes reasonable and appropriate decisions.
Adaptability: Readily and effectively adjusts to changing ideas and activities.
Role modeling: Acts as a good role model for other employees.
Creativity: Shows imagination and innovation in solving problems.
Attendance: Reliably reports for work as scheduled, willing to work OT when needed.
Safety: Follows all safety rules and works in a safe manner.
Productivity: Produces an acceptable amount of work, of sufficient quality in an appropriate amount of time.
Knowledge of, and compliance with, HIPAA and 340B regulations is required.
Confidentiality of patient information is mandatory.
Valid Missouri driver’s license and availability of a motor vehicle.

Nice To Haves

Previous experience in a healthcare office setting desirable.
Bilingual applicants encouraged to apply.

Responsibilities

Warmly welcomes and greets all patients and visitors to the clinic.
Registers new patients and updates existing patient demographics by collecting detailed patient information including personal and financial information using electronic medical record system.
Schedules medical, dental, and behavioral health provider appointments in accordance with department and provider templates in effort to optimize provider time and patient satisfaction.
Verifies patient insurance by running preauthorization’s.
Facilitates patient flow by notifying the provider of patients' arrival using electronic medical record system.
Assists patients with registration paperwork as needed.
Makes appointments and keeps accurate appointment schedules.
Efficiently works in electronic medical record system, files and retrieves medical charts.
Collects and records payments for services.
Performs daily reconciliation tasks, balances and prepares deposit slip.
Makes bank deposit at the end of each business day.
Properly navigates incoming and outgoing faxes by assigning to appropriate staff.
Scans and attaches patient documents to proper electronic chart location or assign to appropriate staff member.
Responsible for keeping the front reception area clean and organized.
Keeps the clinic waiting area cleaned/disinfected as required to ensure patient safety.
Responds to patients', prospective patients, and visitor inquiries in a courteous manner.
Participates in Health Center meeting and events as required.
Follows HIPAA guidelines and protects patient confidentiality.
Travel to all COMC locations may be required.
Other duties as assigned.