Access Coordinator - Remote for residents of Greater Louisville area

Seven Counties Services • Louisville, KY

48d • Remote

About The Position

Demonstrating high-level customer service skills, professional etiquette, and service excellence, this role provides telephone screening for individuals who utilize SCS Access. The Access Coordinator determines client eligibility for services and verifies insurance coverage or provides information on sliding scale options when applicable. This position obtains all necessary information effectively and efficiently, including demographic and clinical information, and records accurate documentation in the electronic database. The role demonstrates knowledge and competency in effective triage and intervention, ensuring appropriate referrals are provided and follow-up is made to verify connection. The Access Coordinator effectively routes/transitions to the CIC/Crisis team and/or identified program needs as appropriate. This role promotes a departmental culture of cooperation and collaboration with other Seven Counties Services departments, community agencies, hospitals, mental health consumers, and the public at large. Ensures compliance with all defined organization and Access standards. Adheres to all department and organization requirements, including completing annual trainings, attending team meetings, in-service training, and other quality assurance training. Performs other duties as assigned.

Requirements

• High School Diploma/GED
• One (1) year of experience in a health care customer service or call center setting with a bachelor's degree, OR Three years (3) years of health care customer service or call center setting with High School Diploma/GED.
• Proficiency in word processing/data entry skills, general computer knowledge and associated skills.
• Highly effective listening, retention, communication, and relay of essential information skills in a supportive, responsive, client and service focused environment.
• Reliable, high-speed internet connection.

Nice To Haves

• Bachelor’s degree in Psychology, Social Services, Human Behavior Services or a related field of study.
• High volume call center experience.
• Crisis counseling experience.
• Customer Relationship Software (CRM).
• Microsoft 365/Teams/Cloud based software phone system (Example: Zoom Phone Now).
• Electronic Health Record (preferably Netsmart myAvatar).

Responsibilities

• Provides telephone screening for individuals who utilize SCS Access.
• Determines client eligibility for services and verifies insurance coverage or provides information on sliding scale options.
• Obtains all necessary information (demographic, clinical) and records accurate documentation in the electronic database.
• Provides appropriate referrals and follows up to verify connection.
• Routes/transitions to CIC/Crisis team and/or identified program needs.
• Promotes a departmental culture of cooperation and collaboration.
• Ensures compliance with all defined organization and Access standards.
• Adheres to all department and organization requirements (e.g., completes annual trainings, attends team meetings, in-service training, quality assurance training).

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED