Access Coordinator (Osage Beach)

Central Ozarks Medical Center•Osage Beach, MO

2d•Hybrid

About The Position

Central Ozarks Medical Center (COMC) is seeking a mission-driven Access Coordinator (AC) for its Osage Beach clinic. This role is crucial for serving the community in the Lake of the Ozarks, Missouri area. COMC is a non-profit, federally qualified health center with over 40 years of experience providing high-quality, affordable healthcare. The ideal candidate will be a motivated, self-starter comfortable working with diverse patient backgrounds, able to adapt to change, and maintain professionalism. COMC offers a comprehensive benefits package and is located in a scenic area ideal for families and outdoor activities. The organization is committed to providing healthcare as a right, not a privilege, ensuring quality care regardless of age, race, sex, disability, religion, or ability to pay.

Requirements

Ability to plan and organize assignments and be self-motivating.
Ability to multi-task and remain calm under pressure.
Patience in dealing with all people.
Ability to communicate effectively with patients, co-workers, vendors, and the public.
Proficiency with computers.
Outgoing personality and outstanding customer service skills.
Willingness to comply with the requirements of the CMS-Mandate.
GED or High School diploma.
Proficiency with Microsoft programs (Outlook, Word, Excel, etc.).
Ability to learn, navigate, and enter data into a computer software system.
Balancing daily log and bank deposit slip; calculating payments, co-pays, and slide fee schedules.
Ability to define problems, collect data, establish facts, and draw valid conclusions.
Dependability and reliability.
Effective communication skills.
Teamwork and cooperation.
Good judgment.
Adaptability to changing ideas and activities.
Ability to act as a good role model.
Creativity in problem-solving.
Reliable attendance and willingness to work overtime when needed.
Adherence to all safety rules and safe work practices.
Productivity: Produce an acceptable amount of work, of sufficient quality in an appropriate amount of time.

Nice To Haves

Previous experience in a medical office is desirable.
Bilingual applicants are encouraged to apply.

Responsibilities

Serve as the initial point of contact for the health Center, providing positive interactions.
Welcome and greet all patients and visitors warmly.
Register new patients and update existing patient demographics, collecting personal and financial information using the electronic medical record system.
Schedule medical, dental, and behavioral health provider appointments to optimize provider time and patient satisfaction.
Facilitate patient flow by notifying providers of patient arrivals.
Ensure accuracy of patient information in the health record system.
Assist patients with registration paperwork.
Make appointments and maintain accurate appointment schedules.
Work efficiently in the electronic medical record system, file, and retrieve medical charts.
Verify patient insurance by running preauthorizations.
Collect and record payments for services.
Perform daily reconciliation tasks, balance, and prepare deposit slips.
Make bank deposits at the end of each business day.
Properly navigate incoming and outgoing faxes by assigning them to the appropriate staff.
Scan and attach patient documents to the proper electronic chart location or assign to appropriate staff.
Maintain a clean and organized front reception area.
Keep the clinic waiting area cleaned and disinfected as required.
Respond to patient, prospective patient, and visitor inquiries courteously.
Participate in Health Center meetings and events as required.
Follow HIPAA guidelines and protect patient confidentiality.
Float to other clinic locations to ensure operational coverage as needed.
Perform other duties as assigned.