Access Coordinator - Conduit Health Partners

Mercy Health BSMH • Any City, OH

3d • Hybrid

About The Position

Provide non licensed clinical and clerical support for Conduit Health Partners business areas. Primary function is determined by assigned Conduit service and may include call intake, coordination relative to patient logistics, care coordination, scheduling, and communication to support patient logistics, scheduling and care team communication related to books of business. Possesses strong verbal and written communication and interpersonal skills in addition to an understanding of medical terminology. The role requires team participation and willingness to accept delegation. Flexibility, autonomy, strong organization, and the ability to multi-task are essential characteristics.

Requirements

• High School Diploma or equivalent (required)
• 1 year of healthcare or healthcare contact center (required)
• Customer service oriented
• Microsoft Office Tools (Outlook, MS Teams, Excel, Word, etc.)
• Technology savvy
• Multitasking
• Review & interpret patient transfer case information.
• Escalate/Inform regarding patient status changes
• Record tasks and conversations regarding patient transfer
• Attention to detail
• Acceptance of authority
• Critical thinking
• Communication with clinical care team members
• Teamwork
• Active listening
• Relationship building
• Agility and adaptability
• Excellent oral and written communication skills
• Performance driven
• Demonstrates the knowledge and skills necessary to provide care appropriate to the age of the patients served on his or her assigned unit.
• Demonstrates knowledge of the principles of growth and development of the life span and possesses the ability to assess data reflective of the patient's status and interprets the appropriate information needed to identify each patient's requirements relative to his or her age, specific needs and to provide the care needed as described in departmental policies and procedures.​

Nice To Haves

• Certified Nursing Assistant (CNA) (preferred)
• Certified Medical Assistant (CMA) (preferred)
• Associates degree, Health Sciences/Healthcare Informatics/Healthcare Management (preferred)
• Epic electronic health record – preferred
• Genesys contact center – preferred

Responsibilities

• Accepts/ Facilitates patient/caregiver communication as assigned
• Facilitates care coordination including but not limited to transportation arrangement, scheduling, care instruction as indicated by algorithm or in response to delegation
• Completes patient intake according to workflow
• Utilizes workflow or algorithm to determine need for and effective facilitation of escalation as well as request for care team to report to patient care area.
• Maintains professional collaborative relationships with members of the care team
• Participates in process improvement, professional development and peer review
• Facilitates communication with providers/ care team to maintain awareness of care event or case status. This includes but not limited to instructions, escalation, bed assignment status, transportation arrangements, inquiries related to potential for readmission, pending evist as well as need for related follow up.
• Accurately enters and retrieves information within the EMR or client preferred documentation system as well as other systems utilized within assigned service area ensuring compliance to policy and regulatory processes and data collection.
• Responsible for other tasks and analysis as requested /directed.

Benefits

• Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible)
• Medical, dental, vision, prescription coverage, HSA/FSA options, life insurance, mental health resources and discounts
• Paid time off, parental and FMLA leave, short- and long-term disability, backup care for children and elders
• Tuition assistance, professional development and continuing education support

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED